SENS is seeking a highly capable and self-directed Technical Customer Support Manager to lead and enhance our customer-facing service operations for mission-critical DC power and generator (genset) systems. This role requires exceptional communication, deep technical curiosity, and strategic problem-solving to deliver best-in-class service for our most important customers. This leader will manage cross-functional support engagements, spearhead resolutions to complex service issues, and ensure our support organization operates at the highest level of professionalism and technical quality. While an engineering degree is not required, this position demands strong technical acumen, a hands-on mindset, and the ability to manage multiple high-stakes priorities.