Technical Customer Support Engineer (Advisor Website)
About The Position
We are looking for an Infrastructure Engineer I to join our Advisor Website Services team. You will work closely with business partners on issues related to our Advisor Website and other digital experiences. Working closely with Advisors, staff and other business partners requires excellent communication, analytical, and problem-solving skills. Maintaining high levels of service by assisting business partners cases/calls/requests. Tech aptitude is good but more about organization, strong problem-solving and big picture/conceptual skills, communication and service. With guidance, learn, understand and support Principal systems and web applications to provide top service to our business partners. Understand how systems integrate with each other. Focus on growing as an engineer, learning existing tools, resources and processes. Ability to effectively deliver information in an understandable/appropriate manner between customers and engineers to resolve web and/or data related issues. Ability to own processes/issues and see them through to resolution which could include researching and recommending solutions for web and/or data issues. Begin gaining understanding of services team is accountable to maintain. Be eager to provide input to team as working on web and/or data related topics. Stay current and engaged on industry trends. Perform other job-related duties of special projects as required. Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years. As Principal continues to modernize its systems, this role will offer you an exciting opportunity to build solutions that will directly impact our long-term strategy and tech stack, all while ensuring that our products are robust, scalable, and secure!
Requirements
- Bachelor's degree (preference in a computer science, technology, engineering or math-related field) or equivalent experience
- Basic planning, organizational, problem-solving, analytical, decision-making and communication skills required
- Must be able to maintain a high degree of accuracy and confidentiality
- Must have the desire and ability to learn new technology and continuously grow
- Ability to work on cross-functional teams and collaborate with both IT and non-IT partners
- Must be able to work with people at all levels and demonstrate the ability to understand and embrace change
- Some travel may be required, including overnight stays
- May be required to provide on-call support
- At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)
Nice To Haves
- Knowledge of insurance and financial services products preferred
- Demonstrated leadership abilities preferred
- Strong time management skills preferred
Responsibilities
- Maintaining high levels of service by assisting business partners cases/calls/requests.
- Learn, understand and support Principal systems and web applications to provide top service to our business partners.
- Understand how systems integrate with each other.
- Effectively deliver information in an understandable/appropriate manner between customers and engineers to resolve web and/or data related issues.
- Own processes/issues and see them through to resolution which could include researching and recommending solutions for web and/or data issues.
- Provide input to team as working on web and/or data related topics.
- Stay current and engaged on industry trends.
- Perform other job-related duties of special projects as required.
Benefits
- Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.
- Pension Eligible
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
