Technical Customer Success Specialist

Fluxergy•Irvine, CA

13h•$90,000 - $115,000

About The Position

We’re looking for a highly organized, quick-thinking Technical Customer Success Specialist to own the day-to-day operational side of the customer experience. In this role, you’ll be the person who keeps things moving , responding to customer inquiries, ensuring orders are processed correctly, and making sure no request or issue falls through the cracks. This is a hands-on, execution-focused role for someone who enjoys solving problems, has strong communication skills, and navigating fast-moving situations with confidence. You’ll work closely with customers and internal teams to make sure questions are answered, issues are resolved, and operations run smoothly.

Requirements

Experience in customer support, customer operations, or technical customer service
Strong problem-solving skills and the ability to think quickly in real-time situations
Comfort working in CRM systems and managing detailed customer information
Excellent communication skills and a natural ability to build rapport
Strong organization and follow-through
A proactive mindset with the ability to juggle multiple priorities

Nice To Haves

Experience working in a point-of-care diagnostics company, or similar healthcare/diagnostics customer support role
Experience supporting customers in a clinical or veterinary environment

Responsibilities

Maintain accurate customer information and activity within the CRM
Monitor orders after submission and flag potential issues early
Provide basic technical support when Account Managers are unavailable
Assist customers with portal access, registration keys, and basic troubleshooting
Serve as the first point of contact for customer inquiries via phone and email
Respond quickly to questions about orders, products, and general support needs
Track interactions, open issues, and follow-ups to keep work moving forward
Enter and manage customer orders while validating key details like pricing and quantities
Route advanced technical questions to the appropriate team
Partner with teams across Sales, Operations, and Finance to keep customer requests moving
Ensure requests and issues are followed through to resolution
Escalate complex problems with clear documentation and context
Help customers with invoice questions, documentation, or payment status
Act as a reliable bridge between customers and internal teams

Benefits

95% medical benefit premiums (gold and platinum level) are paid by Fluxergy and covers you, your partner, and/or dependents
100% dental and vision (PPO) premiums paid for the Fluxergy employee, partner, and/or dependents
100% Life Insurance premiums paid for employee
Work/Life Balance Minded PTO
15 paid vacation days
2-week paid winter break
7 company paid holidays
5 paid sick days
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