Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It's a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity - from the tactical to the strategic. Join us to do the best work of your career and make a profound social impact as a Technical Customer Success Manager on our Customer Success team in Draper, Utah. In this position as a Technical Customer Success Manager (TCSM), you will be pivotal in ensuring customers achieve their desired outcomes using Dell's products and services. This role blends customer advocacy, relationship management, and technical knowledge to drive customer experience, retention, and growth. As a TCSM, you will leverage your technical expertise and data-driven insights to identify optimal strategies and actions that deliver for our customers. Dedicated to fostering strong relationships and understanding unique customer needs, you will be a key driver across the Dell Technologies lifecycle. Committed to elevating the customer experience, you will help customers realize the full value of Dell's products and services to deliver exceptional experiences and optimize the value of their Dell technology investments.