Technical Customer Success Manager

Defense Unicorns

10h•$123,250 - $166,750•Remote

About The Position

We are seeking a mission-driven Technical Customer Success Manager to join our Team and work directly with our Commercial CS Leader. This role blends strategic account management with deep technical advisory support to ensure customers achieve maximum value from our platform.

Requirements

Excellent verbal and written communication skills; the ability to effectively interact with Heroes, stakeholders, and team members at all levels of the organization and across all Departments
Excellent interpersonal skills, with the ability to effectively adapt communication behaviors and tactics to improve working relationships and optimize mission outcomes
Exceptional problem-solving and decision-making abilities, with a strategic mindset
Experience transitioning mission value delivery from services to productized approaches
Experience and comfort facilitating cross-department problem solving exercises that drive business insights and turn inputs into decisions
Experience supporting business initiatives across functional areas to inform business strategy and evolution

Nice To Haves

Experience with day to day systems like: Hubspot, Github, Unthread (support ticketing) & Notion
Experience operating in air-gapped or classified environments
Experience working with platform engineering teams
Background in cloud-native technologies (AWS, Azure, on-prem Kubernetes)
Familiarity with open-source ecosystems

Responsibilities

Serve as the primary post-sales success lead for assigned commercial accounts
Build trusted relationships with program leadership, DevSecOps teams, and security stakeholders
Develop and execute mission-aligned success plans for our customers
Lead Quarterly/Executive Reviews focused on operational readiness and mission outcomes
Proactively identify adoption gaps, compliance risks, and expansion opportunities
Assist customers on Kubernetes-based platform architecture questions
Understand what secure implementations in IL2/IL4/IL5/IL6 and air-gapped environments
Advise on DevSecOps pipelines, GitOps workflows, and secure software delivery
Troubleshoot complex deployment challenges in partnership with Engineering
Articulate customer requirements related to compliance (e.g., RMF, STIGs, cATO, Zero Trust)
Identify mission renewals & expansion opportunities across our customer base
Drive deeper platform adoption across development teams

Benefits

Medical/Dental/Vision
Premiums are 100% Company Paid
Health Reimbursement Account
Life Insurance
Disability Insurance
401k Retirement Plan
Company Stock Options
Home Office Budget
Unlimited paid time off, with a mandatory 10 days off on top of 11 federal government holidays, week of Thanksgiving, last two weeks of December (including New Year’s Day)
Paid Parental Leave
Reimbursement for approved trainings/subscriptions
Conferences (travel, lodging, and fees)