Technical Customer Success Manager (TCSM)

Browserbase•San Francisco, CA

10h•Onsite

About The Position

Browserbase is excited to hire a Technical Customer Success Manager to own long-term customer relationships while helping teams successfully implement and expand their use of Browserbase. You’ll work closely with Sales, Product, and Engineering to drive adoption, ensure customer success, and shape our customer experience from the ground up. At Browserbase, we’re deeply customer-obsessed. This role is about leading with empathy, building real, long-term partnerships, and helping our customers succeed in meaningful ways.

Requirements

2+ years of experience in Customer Success, Solutions Engineering, Sales Engineering, or similar roles
Strong technical aptitude: comfortable discussing APIs, infrastructure, and developer workflows.
Track record of driving retention and expansion in a high-growth environment
Relationship-oriented and excited about long-term customer partnerships and helping customers succeed
Self-motivated and comfortable operating in an ambiguous, fast-paced startup environment
Excellent communication skills with the ability to speak developer-to-developer

Nice To Haves

Experience building with web automation and frameworks like Stagehand, Playwright, Selenium
Experience working with developer tools, AI infrastructure, or technical SaaS products
Experience running QBRs or EBRs with executive stakeholders

Responsibilities

Own the post-sale lifecycle from onboarding through renewal and expansion
Read code, understand architectures, and debug issues alongside our customers
Continuously improve customer workflows to ensure they’re getting real, measurable value from Browserbase
Build long-term relationships with technical stakeholders (engineers, product leaders, founders)
Partner with Product and Engineering to communicate customer needs and feedback
Drive product adoption and identify expansion opportunities
Proactively identify at-risk accounts and build recovery plans
Own renewal outcomes end-to-end, including: build the ROI case, navigate objections, and close renewals with or without Sales involvement
Create customer success processes, documentation, and playbooks that scale
Run quarterly and executive business reviews with technical and business stakeholders
Build and maintain a multi-dimensional view of account health (usage outcomes, product adoption, relationship sentiment) and act on signals
Represent Browserbase in technical conversations and at industry events