Technical Customer Success Manager

Cisco

268d • $125,700 - $164,500

About The Position

As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals.

Requirements

• 12 years of related experience in the technology Industry or client facing role.
• Knowledge of at least two technology architectures.
• Experience driving successful customer adoption and delivery of projects.
• Experience with budgeting and recurring revenue concepts, manage margin and reduce attrition.

Responsibilities

• Driving software utilization and value realization, leading to customer renewals and business growth.
• Proactively handling renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
• Building strong relationships with customer partners to understand their challenges and objectives, and collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
• Acting as a technology advocate, providing feedback to Cisco's product teams for development and enhancements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.
• Offering expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.

Benefits

• Qualifying medical, dental and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Short and long-term disability coverage.
• Basic life insurance.
• Numerous wellbeing offerings.
• Up to twelve paid holidays per calendar year.
• Flexible Vacation Time Off policy.
• Sick Time Off policy with 80 hours provided on hire date.
• Paid time away to deal with critical or emergency issues.
• Additional paid time to volunteer and give back to the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computer and Electronic Product Manufacturing