Technical Customer Success Manager

Celigo

101d • $70,000 - $95,000

About The Position

Celigo is the modern integration platform as a service (iPaaS) that simplifies how companies integrate, automate, and optimize processes. The platform has been ranked #1 in iPaaS user feedback by G2 for five quarters in a row. Purpose-built for mission-critical processes, Celigo offers unique tools such as runtime AI and prebuilt integrations tailored to resolve the biggest integration challenges, making Celigo incomparably easier to maintain. The Technical Customer Success Manager plays a vital role in helping Celigo customers effectively utilize the platform to achieve their integration and automation goals. This role blends technical problem-solving with customer engagement to ensure our users are set up for long-term success. With a foundational understanding of APIs, integrations, and business systems, the Technical Adoption Specialist supports customers through enablement sessions, troubleshooting, and best practice recommendations, while developing deeper expertise in the Celigo platform.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in a customer-facing technical role, such as Technical Account Manager, Customer Success Manager, or Solutions Engineer.
• Foundational understanding of APIs, webhooks, and integration principles.
• Basic experience with cloud-based applications such as NetSuite, Shopify, Salesforce, Amazon, etc.
• Experience using tools like Salesforce, Gainsight, or customer support/ticketing platforms is a plus.

Responsibilities

• Support adoption efforts for new and existing customers by delivering technical guidance and best practices.
• Assist in configuring, testing, and troubleshooting integration workflows and data flows on the Celigo platform.
• Partner with Account Managers to ensure alignment on customer objectives and successful execution of enablement plans.
• Conduct one-to-one or one-to-many sessions to help customers understand key technical concepts and platform capabilities.
• Identify adoption blockers and recommend scalable solutions to improve performance, reliability, and value realization.
• Work with senior Adoption Specialists and Technical Leads to escalate complex technical issues.
• Track customer health signals and usage trends to help drive proactive outreach and engagement.
• Contribute to internal documentation and knowledge sharing resources to scale team impact.
• Stay current on platform updates and contribute feedback based on customer interactions.

Benefits

• Competitive compensation
• High-growth, collaborative, and inclusive work environment
• Starting with your first year, we offer 3-weeks of vacation, wellness days, and holidays to recharge and spend time with family and friends
• Generous benefits package, including parental leave
• Monthly tech stipend
• Recognition opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees