Technical Customer Success Manager

Opal • San Francisco, CA

74d

About The Position

At Opal, we're building modern identity governance for the AI era-intelligent access management that empowers enterprises to move fast while staying secure. Our mission is to bring clarity, control, and confidence to complex enterprise environments, helping teams govern access without slowing down innovation. Opal is at an inflection point, and we need someone to help us nail what comes after the customer says 'yes.' We're looking for a technical-minded person who can take our post-sales motion from good to exceptional. This is your chance to re-architect customer success with the freedom to make it yours. You'll follow a player-coach model: rolling up your sleeves with customers while building the foundation for a world-class team that scales with us.

Requirements

• 6+ years in customer success, account management, or solutions engineering.
• Experience driving real outcomes at scale and translating that into frameworks for others.
• Experience working at a Series A-C company or a strong desire to thrive in a startup environment.
• Fluency in technical concepts, including infrastructure-as-code tools like Terraform.
• Knowledge of the identity and security landscape, with an understanding of the challenges in building customer trust.

Nice To Haves

• Experience in identity, access management, or security is ideal but not required.

Responsibilities

• Rebuild customer success practices, establishing processes, metrics, and culture that turn good relationships into great outcomes.
• Act as the first line of technical defense for customers, troubleshooting integrations, diagnosing configuration issues, and resolving problems.
• Own the health of the customer base, focusing on renewals, retention, and proactive engagement.
• Develop frameworks and leading indicators to spot opportunities and risks for customers.
• Partner closely with product and engineering teams to champion customer needs and influence product development.
• Manage strategic relationships across a diverse customer base, serving as a trusted advisor on access management and security.

What This Job Offers

• Industry: Publishing Industries
• Number of Employees: 11-50 employees