Technical Customer Success Manager (Healthcare)

Armis • Houston, TX

48d • $130,000 - $165,000

About The Position

We are seeking a Healthcare Network Technical Customer Success Manager (T-CSM) to join our growing global Customer Success organization. This role is designed for a hands-on network professional with healthcare expertise, passionate about driving secure connectivity, device visibility, and operational excellence across hospital and clinical environments

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Biomedical Engineering, or equivalent experience.
• 5+ years of hands-on experience in network engineering, architecture, or security operations— within healthcare systems, hospitals, or clinical networks.
• 3+ years in a customer-facing role (Customer Success, Technical Account Management, or Implementation Engineering).
• Deep knowledge of network protocols (TCP/IP, SNMP, HL7, DICOM, MQTT, etc.) and how they relate to biomedical and IoT devices.
• Proven experience with network discovery, segmentation, and vulnerability remediation tools (e.g., Cisco, Palo Alto, Armis, Qualys, Tenable).
• Understanding of clinical device workflows and their dependencies on secure connectivity and uptime.
• Excellent communication and presentation skills, able to engage both technical teams and executive healthcare leaders.
• Strong project management skills with the ability to balance multiple hospital deployments simultaneously.
• Experience securing medical and IoMT ecosystems in hospitals, labs, or life-science organizations.
• Familiarity with healthcare network manufacturers and clinical device vendors (Philips, GE Healthcare, Siemens, Medtronic, etc.).
• Certifications: HCISSP,CISSP, CCNP, CEH, or Healthcare Security certifications (e.g., HCISPP).
• Experience with scripting or automation (Python preferred) for network or asset management tasks.
• Understanding of regulatory compliance frameworks (HIPAA, HITECH, ISO 80001, NIST CSF).
• Working knowledge of MDS2 documentation and its role in evaluating medical-device security controls within healthcare environments.
• Ability to travel up to 20–25% quarterly for on-site customer workshops and architecture reviews.

Responsibilities

• Lead adoption and deployment of the Armis platform across healthcare networks, ensuring seamless visibility into IoMT, and IT/OT assets.
• Map clinical workflows to security architecture, helping align the platform with healthcare compliance frameworks (e.g., HIPAA, HITECH, NIST).
• Collaborate with biomedical engineering, IT, and security teams to design secure network segmentation, device communication policies, and risk-reduction strategies.
• Serve as the technical liaison between customer engineering teams and Armis cross-functional stakeholders (Product, Support, Sales, and Engineering).
• Guide integration efforts with WLC, CMMS, NAC, Firewalls and other security and ITSM tools (e.g., ServiceNow, Cisco ISE, Palo Alto, CrowdStrike).
• Conduct health assessments and configuration reviews to ensure optimal performance, accurate asset classification, and high-fidelity risk scoring.
• Translate technical findings into executive outcomes, presenting ROI, uptime improvements, and reduced clinical risk to leadership.
• Mentor customer teams on vulnerability management, threat response, and network best practices within healthcare environments.
• Partner with Armis Product and Engineering to influence roadmap priorities based on real-world healthcare use cases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees