Technical Customer Service Representative III - Part Time

REV Group, Inc.•Ocala, FL

19h•Onsite

About The Position

E-ONE, established in 1974, is an industry leader in manufacturing custom and commercial fire trucks, including pumpers, tankers, aerial ladders, platforms, rescues, quick attack units, industrial trucks, and ARFF vehicles. The company employs over 1,000 people and produces more than 400 fire trucks annually, driven by innovation and a commitment to state-of-the-art fire rescue vehicles. E-ONE is part of Terex Corporation, a global designer and manufacturer of specialized vehicles and equipment. The Technical Customer Service Representative III will be responsible for responding to customer parts research requests quickly and accurately to facilitate parts sales. This role requires effective communication with customers, dealers, and vendors via email and telephone, and research of BOMs and other technical sources for part number identification, with a strong focus on meeting parts sales and customer service goals.

Requirements

7 years of fire apparatus-related work and 5 years of production line-related work, ability to read blueprints
Requires an advanced understanding of heavy truck components (such as axles, engines, cooling systems, etc.), electrical systems including multiplex, hydraulic systems, body/cab components (such as latches, doors, bumpers, etc.), firefighting pump and plumbing systems.
High school diploma or equivalent required.
Mathematical ability is essential throughout the customer service and parts sales processes.
Strong written and oral communication skills
Practical computer experience is required. (MS Office suite)

Nice To Haves

Experience as a truck mechanic is preferred

Responsibilities

Utilize automotive mechanical knowledge to identify the location of parts in fire apparatus.
Identify parts needed for repair and service of fire apparatus using schematics, bill of materials, pictures, photographs, diagrams, and information from various computer and hard-copy sources.
Conduct research to facilitate the sale of parts by working with manufacturers, suppliers, engineers and technical support teams.
Create part numbers for customers to order parts.
Collaborate with customer service and purchasing team to identify replacements for obsolete parts.
Create documents using Word, Excel, PowerPoint, and Adobe to detail research findings for future use.
Organize and maintain files for parts research findings for specific fire apparatus and specific parts.
Recommend and sell aftermarket parts according to established goals.
Provide sales promotion, pricing, and technical information/literature to dealers and customers.
Keep operating managers informed of customer and parts sales trends.
Administer company policies and procedures for functional responsibility and related activities.
Communicate internally and externally using professional, clear, and concise language via telephone, email, and face-to-face conversations.
Other duties and responsibilities as required.