Technical Customer Service Rep Arnold

Browning•Arnold, MO

just now

About The Position

The Browning Service and Distribution Center located in Arnold, Missouri is searching for a full-time Technical Service Agent to join our team and provide top-notch service to our customers over the phone, via email, and in the future, online chat. This position requires someone who is outgoing, organized, friendly, and who enjoys interacting with consumers to answer questions, solve problems, and provide education while maintaining our company’s reputation for high-quality service. The duties performed in this position require technical knowledge of Browning and Winchester firearms products. Avid hunting and shooting experience will provide a solid background allowing the agent to answer questions posed during a technical call. Additional on-the-job product training will be provided through printed literature, product classes, and sales meetings.

Requirements

A high school diploma or equivalent.
1-3 years of customer service experience.
Experienced MS Office Suites user plus Oracle database knowledge is useful.
Hunting and/or shooting experience.
Technical and Mechanical understanding of firearm functions.
Proficient with typing.
Ability to provide exceptional customer service while communicating professionally with customers, vendors, and team members.
Excellent written and verbal communication skills
Ability to manage multiple tasks simultaneously.
Ability to foster and maintain relationships.
Positive and service-oriented attitude.
Ability to thrive in a fast-paced and high-pressure environment.
Ability to de-escalate situations.
Willingness to work independently or as part of a team.

Responsibilities

Continuous learning and maintaining updated technical knowledge of Browning and Winchester firearms, including outdoor-style products.
Provide repair status and information on the customer’s repair.
Provide maintenance instructions and technical information about Browning and Winchester products to customers.
Make product and service suggestions to meet the customer’s specific needs.
Ensure all service calls from customers are managed professionally. This includes returning phone calls, and emails, following through, and resolving issues.
Adapt and use new technologies as needed.
Attend consumer/dealer shows as needed
Perform other duties as assigned
Assist and support other departments