Technical Customer Service Rep
About The Position
Atlas Industrial Outsourcing has an exciting career opportunity for the right candidate with a growing, well-established, national company at its San Antonio, TX. branch. As the customer service representative and account manager, responsibilities will include working with new and existing customers to provide exceptional service and support consistent with company culture and client expectations. Ideal candidates have a strong knowledge of the environmental market space in environmental consulting, field work, sampling, remediation, industrial hygiene, health and safety, or environmental related services and a desire to leverage those experiences to work with a unique service provider. Ideal candidates will also have prior work experience in customer service-related sectors. Successful candidates are positive, problem solvers, energetic and versatile, and able to work on multiple projects simultaneously. You will receive extensive on-the-job training about company processes and standards, while learning how the company positions itself to assist customers within the evolving environmental industry.
Requirements
- Must have 2+ years of experience in environmental consulting, field work, sampling, remediation, industrial hygiene, health and safety, or environmental related services and a desire to leverage those experiences to work with a unique service provider.
- Basic PC skills and knowledge of Microsoft Office programs required
- Valid driver's license
- Excellent communication and social skills
- Ability to function both independently and as a team member
Nice To Haves
- Associate or bachelor's degree preferred
Responsibilities
- Answering incoming customer inquiries
- Discussing project requirements
- Discussing equipment capabilities and project applications
- Entering customer orders in enterprise software
- Facilitating quote development
- Confirming customer orders
- Assisting in execution of orders for fulfillment
- Coordinating and assisting in deliveries and shipping logistics
- Ensuring customer satisfaction through follow-up correspondences
- Preparing invoice information for completed rental and sales orders
- Abide by all company policies and procedures
Benefits
- Comprehensive benefits package including medical, dental, and vision benefits, life insurance, 401K, PTO
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
