Technical Customer Service Engineer

Ahlstrom Nonwovens•Kaukauna, WI

26d

About The Position

We invite you along on our journey to Purify and Protect, with Every Fiber, for a Sustainable World. We aim to attract, retain, and energize passionate people, like you, by investing in your professional development and providing opportunities for personal growth. Do your values align with ours? Accountability, Growth mindset, One team, Care and a fair and inclusive work environment for everyone, everywhere! We strive to meet the highest standards of corporate citizenship by protecting the health and safety of our team, safeguarding the environment, and creating a long-lasting, positive impact on the communities where we do business. Are you with us?!? We are looking for a Technical Customer Service Engineer to join our Filtration Americas BU. The main purpose of the position is to manage technical service activities, including technical support, for Filtration products within Mexico.

Requirements

University degree in paper technology, chemistry, chemical engineering, polymer sciences or textile technology
Strong technical background combined with commercial aptitude
Excellent communications and interpersonal skills
Creative thinking and technical capability to come up with new ideas
Strong problem solving skills
Fluency in English
Fluency in Spanish
Ability to manage projects
Ability to develop close networking relationships at all level of organization, in different languages and cultures
Excellent organizational skills
Availability for extensive travelling

Responsibilities

Provide technical support to customers
Identify development opportunities by developing relationships with technical customer organizations
Deepen knowledge of customers products and processes (and their evolution) and spread it within the internal organization
Cooperate with Sales, Operations, Logistics, Product Development and Quality teams to ensure optimal fit of Ahlstrom value proposition to customers technical needs
Develop and maintain technical and industrial knowledge in the use and application of own products as well as in machinery evolution
Support existing product upgrade development projects
Keep customers updated about ongoing projects and define/adjust priorities according to customers feedback
Support the introduction of new products to customer
Coordinate product promotion in cooperation with industry partners
Support Product Development in trial optimization by collecting meaningful customer feedback and support sampling logistics preparation, in cooperation with Production and Development teams
High focus on safety/environment targets and comply with all safety rules of Ahlstrom and customer sites, as well as support Ahlstrom quality and efficiency performance
Manage customer visit scheduling
Report on customer visits, including opportunities for product development, quality and product improvement as well as customer general perception on Ahlstrom products and service
Support the quality team for technical claims management
Grant Group policies, tools and processes implementation within technical customer service activities