Technical Customer Care Representative - Health & Wellness

Sunlighten•Leawood, KS

3d•$20•Onsite

About The Position

At Sunlighten, we're not just about infrared saunas, we are on a mission to improve lives through innovative health and wellness solutions. As a global leader in infrared sauna therapy, we are expanding our Leawood, KS based team and need a tech-savvy, customer-focused, and efficient Technical Customer Care Representative to keep Sunlighten on this incredible trajectory. Sunlighten is on the lookout for a few Technical Customer Care Representatives who are eager to join a successful and growing Customer Care team. In this role, you will answer and respond to phone calls from Sunlighten customers regarding any questions about their sauna, diagnose issues, and find solutions. You will communicate with customers by phone, email, and online chat concerning orders and product returns. You will also walk customers through the installation and assembly of their sauna and sauna product components. After becoming an expert on Sunlighten saunas, you will use your in-depth knowledge to provide effective customer service to all customers! Celebrating 25 years of innovation, Sunlighten has grown from its Kansas City roots to establish a global footprint, including expansion into the UK. With the global wellness market projected to reach $7 trillion in 2026, we are proud to be part of this dynamic shift toward holistic health. As leaders in light science and longevity, we create state-of-the-art wellness solutions that help customers lead vibrant, active lifestyles. Our next training class is set to commence on Monday, June 1st, 2026

Requirements

1+ year of experience in a technical troubleshooting role, such as Help Desk, website support, digital/wireless devices, and/or apps
1+ year of experience working with systems such as Microsoft Office Suite, Windows, NetSuite and/or Salesforce
Associate's Degree
High school diploma + relevant work experience will be considered
Must reside in or be willing to commute to the Leawood, KS area daily
Must be willing to work Monday-Friday from 9AM-6PM
Strong time management skills
Ability to manage and process multiple tasks simultaneously
Strong technical abilities and problem-solving skills
Strong communication skills
Strong customer service skills

Responsibilities

Provide timely and accurate information to incoming customer order status and product knowledge requests, assist customers with technical troubleshooting of products, and strive for one-point call resolution
Process customer orders/changes/returns according to established department policies and procedures
Provide timely feedback to Customer Care leadership regarding service failures or customer concerns
Partner with the sales team to meet and exceed customers’ service expectations
Use CRM to process and resolve customer cases in a timely and efficient manner
Performs other duties as assigned

Benefits

Competitive Paid Time Off Policy + Paid Holidays + Floating Holidays
Fully Equipped Fitness Center
On-Site Lunch Program featuring a James-Beard Award Winning Chef
Health (HSA & FSA Options), Dental, and Vision Insurance
Life and Short-Term Disability Insurance
401(k) with company contributions
Profit Sharing
Life and Short-Term Disability Insurance
Professional Development and Tuition Reimbursement
Associate Discounts on Saunas, Spa Products and Day Spa Services
Sunlighten provides equal employment opportunity. Discrimination of any type will not be tolerated.
Sunlighten is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.