Technical Customer Account Manager
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
As a Technical Customer Account Manager, you will act as the single point of contact for all inbound and outbound phone, email, and Zoom support inquiries, enhancing their user experience and serving as a subject matter expert for Gusto’s core products. You will guide customers through our newest product features, provide proactive customer education and support, partner cross-functionally, move quickly to strategize and creatively solve problems, act as their advocate internally to influence our product decisions and roadmap, and holistically support the customer/Gusto partnership. You’ll address and solve real problems and deliver an exceptional customer experience to some of our most valued companies to build trust and loyalty to Gusto for the book of business. Please note that there will be an onsite training requirement from May 19th to July 18th for this role, before moving to a remote position. There is also a requirement to be present onsite for training during employment in this role.
