Technical CSR

Global Payments Inc. • Jeffersonville, IN

3d • $18 • Hybrid

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Individuals that are successful in this role are positive, possess a can-do attitude, enjoy problem-solving, think outside of the box, and care about the customer. In this role, you will receive and respond to technical customer services inquiries via telephone, email, or chat. You will utilize various databases to provide support to business owners, colleagues and partners that utilize our products. You will maintain an accurate and complete record of all inquiries and problems handled. You will operate a personal computer and software applications to perform research and troubleshooting with our callers. What Part Will You Play? Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures. Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required. Set our products apart with World Class service and excellent customer experiences. Training will be based on site, at our Jeffersonville, Indiana offices. Must be based within 30-60 minutes commute of Jeffersonville. The service is open 7 days a week, 7am - 2am EST. Therefore, this is a position that requires all work shift availability, including mornings, afternoons, nights and weekends. Days off will be back-to-back but will usually include either a Saturday or Sunday shift a week. 40 hours a week. Training schedule only will be 9am - 6pm EST Mon - Fri. For 3-4 weeks. 100% attendance required throughout.

Requirements

• High School Diploma or Equivalent
• Must be based within 30-60 minutes commute of Jeffersonville.
• The service is open 7 days a week, 7am - 2am EST. Therefore, this is a position that requires all work shift availability, including mornings, afternoons, nights and weekends.
• Days off will be back-to-back but will usually include either a Saturday or Sunday shift a week.
• 40 hours a week.
• Training schedule only will be 9am - 6pm EST Mon - Fri. For 3-4 weeks.
• 100% attendance required throughout.

Nice To Haves

• Typically, Minimum 2 Years relevant experience
• Previous customer service / call center experience
• Previous technical support experience
• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
• Computer Skills - Basic computer skills
• Industry Knowledge - Ability to develop basic payments industry knowledge
• Research - Basic ability to research issues and resolve customer inquiries

Responsibilities

• Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes.
• Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
• Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.
• Set our products apart with World Class service and excellent customer experiences.

Benefits

• Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED