Technical Coordinator

Acc Limited.,holcim Group, [the Associated Cement Compaines Limited.]-posted 8 months ago
Nashville, TN
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The Technical Coordinator / Process Support is a member of the Warranty/Technical Services team at Holcim Building Envelope division. Holcim Building Envelope is based out of Nashville, and part of the larger Holcim US corporation. Technical Services is a vital and growing team; the Technical Coordinator provides technical sales support to contractors/customers, system designers (architects and consultants), and end-user building owners. Support includes answering product installation questions and making recommendations to help the caller make a suitability determination. The Technical Coordinator also answers roof design inquiries and identifies tested assemblies and systems that comply with rated assembly requirements on a given project. During their engagement with customers, they educate the audience on the Holcim Building Envelope product lines, make customers aware of new and innovative products, and promote premium assemblies.

  • Educate customers, sales representatives, and teammates on how to use Gaco products per product specifications.
  • Perform technical review of Pre-Installation Notices (PINs) to determine the suitability of the proposed assembly for the type and length of warranty requested.
  • Review technical deviation requests and make acceptance determinations based on system performance requirements for a given project, system, warranty type/term, and construction site-specific conditions.
  • Generate project assembly letters defining system requirements.
  • Provide input on company literature, specs, construction details, and assemblies to ensure the most accurate information is available for the customer.
  • Develop strong customer relationships and inspire customer confidence.
  • Follow corporate and division policies and applicable governmental safety regulations.
  • Issue custom warranties according to approved processes.
  • Adjust warranty billings.
  • Correct and reissue previously issued warranties.
  • Interact with and assist customers via telephone, e-mail and other electronic means.
  • Understand Holcim's strategic direction and align team activities and metrics to execute and deliver against them.
  • Create and foster a culture of customer-centric, action-oriented, collaborative teammates.
  • Participate in corporate initiatives as assigned to enhance company capabilities, performance, and efficiency.
  • Bachelor's Degree in Construction Management, or Architecture; OR Minimum 8 years active duty in a construction trade military occupational specialty (MOS) (verified by DD214); OR High school diploma and minimum of 6 years' construction experience in a Foreman or Superintendent role, or as a Technical Representative for a commercial roofing manufacturer.
  • Strong technical expertise in Single-Ply Roofing Systems, Asphalt Roofing Systems, Metal Systems, Roofing Coatings, Urethane Systems, and Garden Roofing Systems.
  • Personable and professional with a high level of integrity.
  • Strong customer service focus.
  • Strong verbal and written communication skills.
  • Ability to think outside the box.
  • Good organizational and time management skills.
  • Ability to travel overnight 10% to 15% of the time by air or car.
  • Ability to work flexible hours with minimum notification when necessary.
  • Intermediate computer skills, including use of Google Suite and Microsoft applications.
  • Possess a current driver's license.
  • Company Vehicle
  • Competitive Compensation
  • Retirement Savings
  • Medical, Dental, Disability and Life Insurance Coverage
  • Holistic Health & Well-Being Programs
  • Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) for Health and Dependent Care
  • Vision and other Voluntary Benefits and Discounts
  • Paid Time Off and Holidays
  • Paid Parental Leave (Maternity and Paternity)
  • Educational Assistance Program
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