Technical Coordinator

Acc Limited.,holcim Group, [the Associated Cement Compaines Limited.] • Nashville, TN

287d

About The Position

The Technical Coordinator / Process Support is a member of the Warranty/Technical Services team at Holcim Building Envelope division. Holcim Building Envelope is based out of Nashville, and part of the larger Holcim US corporation. Technical Services is a vital and growing team; the Technical Coordinator provides technical sales support to contractors/customers, system designers (architects and consultants), and end-user building owners. Support includes answering product installation questions and making recommendations to help the caller make a suitability determination. The Technical Coordinator also answers roof design inquiries and identifies tested assemblies and systems that comply with rated assembly requirements on a given project. During their engagement with customers, they educate the audience on the Holcim Building Envelope product lines, make customers aware of new and innovative products, and promote premium assemblies.

Requirements

• Bachelor's Degree in Construction Management, or Architecture; OR Minimum 8 years active duty in a construction trade military occupational specialty (MOS) (verified by DD214); OR High school diploma and minimum of 6 years' construction experience in a Foreman or Superintendent role, or as a Technical Representative for a commercial roofing manufacturer.
• Strong technical expertise in Single-Ply Roofing Systems, Asphalt Roofing Systems, Metal Systems, Roofing Coatings, Urethane Systems, and Garden Roofing Systems.
• Personable and professional with a high level of integrity.
• Strong customer service focus.
• Strong verbal and written communication skills.
• Ability to think outside the box.
• Good organizational and time management skills.
• Ability to travel overnight 10% to 15% of the time by air or car.
• Ability to work flexible hours with minimum notification when necessary.
• Intermediate computer skills, including use of Google Suite and Microsoft applications.
• Possess a current driver's license.

Responsibilities

• Educate customers, sales representatives, and teammates on how to use Gaco products per product specifications.
• Perform technical review of Pre-Installation Notices (PINs) to determine the suitability of the proposed assembly for the type and length of warranty requested.
• Review technical deviation requests and make acceptance determinations based on system performance requirements for a given project, system, warranty type/term, and construction site-specific conditions.
• Generate project assembly letters defining system requirements.
• Provide input on company literature, specs, construction details, and assemblies to ensure the most accurate information is available for the customer.
• Develop strong customer relationships and inspire customer confidence.
• Follow corporate and division policies and applicable governmental safety regulations.
• Issue custom warranties according to approved processes.
• Adjust warranty billings.
• Correct and reissue previously issued warranties.
• Interact with and assist customers via telephone, e-mail and other electronic means.
• Understand Holcim's strategic direction and align team activities and metrics to execute and deliver against them.
• Create and foster a culture of customer-centric, action-oriented, collaborative teammates.
• Participate in corporate initiatives as assigned to enhance company capabilities, performance, and efficiency.

Benefits

• Company Vehicle
• Competitive Compensation
• Retirement Savings
• Medical, Dental, Disability and Life Insurance Coverage
• Holistic Health & Well-Being Programs
• Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) for Health and Dependent Care
• Vision and other Voluntary Benefits and Discounts
• Paid Time Off and Holidays
• Paid Parental Leave (Maternity and Paternity)
• Educational Assistance Program

What This Job Offers

• Education Level: Bachelor's degree