Technical Coordinator, Imaging

Hackensack Meridian Health•Edison, NJ

40d

About The Position

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Technical Coordinator functions in the capacity of reviewing, maintaining, collating and analyzing the day to day activities and regulatory QI requirements for the Imaging departments. This position is responsible for leading the implementation and reconciliation of day-to-day operations and workflow issues of both the Radiologists and technical staff. Additionally, this individual will act as a liaison and supervise any digital initiatives within the department and other departments, striving to maintain a high-level of patient care at.

Requirements

High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
Minimum of 5 or more years experience with Healthcare related digital technologies.
Excellent written and verbal communication skills.
Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Nice To Haves

Bachelor's degree.
Familiar with specific Diagnostic Imaging operations and Technology operations.
AHA Basic Health Care Life Support HCP Certification.

Responsibilities

Oversees and coordinates existing participation in new Technical and or Digital imaging initiatives under the direction from Administrative Director of Diagnostic Imaging.
Manages, interviews, orients, and manages all required ancillary clinical medical imaging personnel relative to image management operations including legal and routine reports and image release.
Coordinates the day-to-day operation of equipment including image workflow, prior exams, exam manager functions and other related activities stemming from ancillary radiology applications.
Daily interaction with the radiologists, and other physicians, providing support in resolving current and recurrent computer problems arising which may impede workflow, both onsite and remote.
Works closely with department managers and supervisors to ensure proper operation of image transfer workflow prior to sending to the PACS system as well as network transmission, Epic workflow, RIS validation, and exception handling.
Investigates, identifies, and prepares proposals to solve specific operational problems within all clinical operational areas, working closely with department managers, supervisors, and lead technologists as well as involving the next level of administration as appropriate.
Works closely with department managers, supervisors, and the Administrative Director to develop policies and procedures governing the use of all imaging systems as well as image workflow and management.
Reviews feedback from system users. Compiles and analyzes support data. Recommends procedural and educational changes as appropriate.
Works closely with the Administrative Director of Diagnostic Imaging to oversee and coordinate strategic planning for medical imaging initiatives.
Works in cooperation with the Administrative Director of Diagnostic Imaging identifying present and future needs for equipment installation.
Oversees activities of vendors in all phases of installation and implementation of new systems.
Prepares reports for administration on all aspects of medical imaging operations as appropriate or directed.
Provide support to the Breast Center and Operating Room.
Supports Clinical Trials both Principal Investigator and Industry driven protocols by managing shared drive imaging platform.
Interact with vendors with Radiology related equipment by placing and tracking tickets on behalf of the Radiologist, managers, supervisor, and technologist and working closely with DTS to resolve time sensitive issues related to clinical decision making. Identifies hardware or software problems and takes steps to resolve them quickly by troubleshooting in real time to ensure a high level of patient care.
Provides training to users to ensure efficient and effective use of imaging equipment and software.
Run monthly, quarterly, and yearly reports needed for Radiologists TAT for inpatients, outpatients and ETD.
Maintains an open line of communication with all modality supervisors and managers to reduce the number of exams improperly residing in Sent status.
Provide on-site support pre, intra, and post downtime and resolve issues related to ensure recovery and uninterrupted operations.
Quality control testing with Radiologist partners to ensure stability pre, intra, and post downtimes.
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.