Technical Content Designer - Hybrid

IntelliPro Group Inc. • Shelton, CT

6d • Hybrid

About The Position

Seeking a visionary technical communicator who is passionate about clear communication and creating exceptional customer experiences. You'll revolutionize how customers interact with our product information by integrating modern technology into every step of content creation. Your focus will be on developing intuitive, web-based help content that empowers users to effectively utilize our laboratory instrument systems. If you're ready to shape the future of content excellence in a dynamic scientific and engineering environment, we encourage you to apply.

Requirements

• Bachelor's degree required in Technical Communication or a science/engineering related discipline.
• 7-10 years’ experience in a relevant area
• Flexible on HTML, open to someone with modern tech writing tools should be ok (not software development)
• MADcap Flare (Strong proficiency in Madcap Flare)
• Intermediate Jira skills (used daily to access assignments)
• Strong communication skills orally, verbally and written (ENGLISH)
• Demonstrated proficiency in HTML and XML authoring, with a strong understanding of modular content and single-sourcing methodologies.
• Mid to expert level experience using MadCap Flare and the associated suite of products.
• Ability to integrate and optimize the use of AI within technical communication workflows.
• Strong UI/UX design principles with an emphasis on creating intuitive, engaging, and accessible user experiences.
• Familiarity with embedding multimedia into web-based help content.
• Experience implementing meta tags and structured content focused on providing key information to an AI chatbot.
• Demonstrated ability to work cross-functionally and collaboratively in a global, fast-paced environment.
• Exceptional time management and organization skills with proficiency managing and tracking projects using Jira.
• Highly detail oriented with excellent problem solving and communication skills.
• Native level fluency in written and spoken English.

Nice To Haves

• Experience creating documentation specifically for an AI chat bot
• Strong Requirements gathering.

Responsibilities

• Design and develop intuitive technical content for web-based, customer-facing help which enables customers to effectively use our portfolio of laboratory instrument systems, applying strong UI/UX design principles.
• Apply processes for modular, single-sourced content creation, leveraging MadCap Flare authoring environment.
• Design content based on user learning principles, ensuring information is easily accessible, intuitive, and highly effective for the target audience.
• Create new, high-quality technical content which targets multiple user personas, ensuring clarity, accuracy, and completeness.
• Ensure the help product adheres to established brand guidelines, style guides, and internal standards.
• Leverage user feedback for continuous improvement, leading analytical and iterative content development cycles.
• Collaborate with global cross-functional teams, ensuring effective communication and coordination directly in step with the product development lifecycle.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees