Technical Consultant - Boston, MA

Abbott • Boston, MA

3d • $61,300 - $122,700 • Remote

About The Position

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies by Fortune. A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, delivering industry-leading technologies and expert teams to support diagnostic testing that informs treatment and disease management. We are hiring a Technical Consultant to support our Infectious Disease division within Abbott Rapid Diagnostics. This is a field-based, remote role based in Boston, MA, requiring up to 75% travel within the territory. The Technical Consultant will play a key role in account activation, customer retention, and technical education across laboratory and Point-of-Care settings, ensuring successful implementation and optimal use of Abbott’s Infectious Disease products.

Requirements

• Bachelor of Science in Medical Technology or Nursing (or equivalent degree from an accredited institution)
• Registered Medical Technologist or Registered Nurse in the state of residence
• Minimum 3 years of continuous experience in a clinical lab or critical-care/infectious disease environment
• At least 1 year of experience with implementation or Point-of-Care Testing
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and PDF tools
• Strong written and verbal communication skills, with the ability to teach complex subjects to diverse audiences
• Proven ability to work independently and collaboratively across multiple tasks

Nice To Haves

• Management, supervisory, or Point-of-Care Coordinator (POCC) experience
• Advanced degree and/or sales experience
• 5+ years of experience as a Medical Technologist or Registered Nurse
• Extensive knowledge of Point-of-Care Testing and infectious diseases.
• Demonstrated excellence in customer service, training, and troubleshooting
• Familiarity with instrument connectivity and integration in healthcare environments
• Ability to complete assignments accurately and independently with minimal guidance

Responsibilities

• Deliver on-site technical and clinical training for Abbott Infectious Disease products.
• Support verification studies in compliance with CLIA, CAP, COLA, and TJC regulations.
• Build consultative relationships with customers to optimize product utilization and technical processes.
• Lead POC Link connectivity efforts, including implementation, performance monitoring, and troubleshooting.
• Educate customers on workflow efficiency, testing volumes, and actionable data insights.
• Present Abbott’s value proposition in high-level customer meetings.
• Conduct workflow analysis to improve turnaround times and customer satisfaction.
• Identify and support at-risk accounts and contribute to account growth strategies.
• Assist with product training for internal teams (sales, marketing, technical services).
• Participate in monthly team calls, webinars, and professional meetings.
• Travel up to 75%, including occasional weekends and short-notice trips.

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies by Fortune.
• A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees