Technical Consultant (West Coast)
About The Position
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding, onboarding, audit readiness, refresh forecasting and more, thereby reducing reliance on error-prone manual tasks and tickets. We help some of the most well-known and innovative companies to improve efficiency, expedite audits, mitigate cyber risk and eliminate redundant IT spend. We are looking for a technical consultant located in the pacific time zone for this role. Responsibilities: The Technical Consultant creates and delivers customer business requirements within the Oomnitza customer solution Work with the project team to achieve high client satisfaction and the ability to measure effectiveness of client solution to the Statement of Work Understand customer needs and be able to design a solution to meet customer requirements Create customer deliverables and documentation such as workflows, dashboards, role definitions and reports to meet customer requirements and maximize Oomnitza value proposition Work with Project Manager in proactively managing customer requirements, timelines, expectations and change requests Provide assistance to and ensure knowledge transfer of solution to identified customer project resources Consistently use and improve delivery methodology and tools to maximize consulting effectiveness and help ensure accurate estimations Stay current with the Development roadmap and learn new release offerings and functionality Ability to articulate company products and solutions to customers as well as Oomnitza’s value proposition Ensure accurate and timely administration of assigned projects including time/expense tracking and status reporting
Requirements
- 1-3 years of relevant implementation consulting experience
- Proven ability to understand and transfer business processes into defined software solution
- Ability to manage multiple customer projects simultaneously
- Excellent written and verbal communication, listening, and comprehension skills with the ability to effectively communicate with all levels of customer and internal personnel
- Tactical, creative, solutions-oriented thinker
Nice To Haves
- Knowledge of agile and structured waterfall implementation techniques preferred
- Experience in a start-up environment and/or automated asset management software solutions preferred
Responsibilities
- The Technical Consultant creates and delivers customer business requirements within the Oomnitza customer solution
- Work with the project team to achieve high client satisfaction and the ability to measure effectiveness of client solution to the Statement of Work
- Understand customer needs and be able to design a solution to meet customer requirements
- Create customer deliverables and documentation such as workflows, dashboards, role definitions and reports to meet customer requirements and maximize Oomnitza value proposition
- Work with Project Manager in proactively managing customer requirements, timelines, expectations and change requests
- Provide assistance to and ensure knowledge transfer of solution to identified customer project resources
- Consistently use and improve delivery methodology and tools to maximize consulting effectiveness and help ensure accurate estimations
- Stay current with the Development roadmap and learn new release offerings and functionality
- Ability to articulate company products and solutions to customers as well as Oomnitza’s value proposition
- Ensure accurate and timely administration of assigned projects including time/expense tracking and status reporting
Benefits
- Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales
- Market-competitive salary + equity
- A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
