Technical Consultant (Salesforce)

Clarivate • Alexandria, VA

349d • Hybrid

About The Position

We are looking for a Technical Consultant/Service & Support Specialist to join our IPfolio Premium Service team! IPfolio is an industry leading IPMS built on the Salesforce Platform. You will use IPfolio's standard product functionality and declarative configuration tools to enable the timely fix to system issues encountered by IPfolio's clients. If you have prior troubleshooting experience in a customer facing environment and familiarity with Salesforce then we would love to speak with you!

Requirements

• Bachelor's degree in a computer science discipline or equivalent, relevant experience
• At least 5 years of technical and troubleshooting experience
• At least 2 years of configuration experience on the Force.com platform using declarative tools
• At least 1 year of Salesforce System admin experience

Nice To Haves

• Intellectual Property knowledge
• Knowledge of SQL queries
• Knowledge of Salesforce Flows and use of formulas
• Experience working in an Agile environment
• Additional language proficiency outside of English

Responsibilities

• Work closely with IPfolio's clients to review and analyze client issues and requests to understand the client needs and configure appropriate solutions.
• Share knowledge and experience with teams of other Clarivate IP Management Systems and support where appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees