Technical Consultant - Patient Monitoring (Field: Oklahoma City, OK)

Philips•Oklahoma City, OK

1d•$32 - $49•Onsite

About The Position

Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks to ensure a high quality of service in delivering real time patient data requirements. Your role: Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solutions focused operating model. Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty. Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners. Coordinate project resources and tasks, enabling team members to focus on customer deliverables. Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions). Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems. Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.

Requirements

3+ years of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment
Network configuration and/or troubleshooting experience
Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment)
Bachelor’s degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and above listed experience
Ability to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements
Ability to work flexible hours (based on business needs to include overtime, weekends, and on-call rotations)
Ability to wear all required personal protective equipment
US work authorization is a precondition of employment
Must reside in or within commuting distance to Oklahoma City, OK

Nice To Haves

Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred

Responsibilities

Customer relationship management through the effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks
Provide technical recommendations that best suit the environment based on customer requirements
Support the transition from a break fix operating model to a customer solutions focused operating model
Drive continuous improvement of implementation methodology and service offerings
Actively support to implement service strategies to achieve customer loyalty
Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners
Coordinate project resources and tasks, enabling team members to focus on customer deliverables
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes
Adhere to established training, quality, and safety requirements
Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments
Provide a technical review of system configuration to ensure viability of system performance during implementations
Diagnose and resolve electronic, networking, and mechanical problems