Technical Consultant - Impact - IC3-IC5
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About The Position
The Technical Consultant - Impact role at ServiceNow is a pivotal position within the global customer success organization, focusing on the newest product, ServiceNow Impact. This role is designed to personalize customers' digital transformation journeys on the Now Platform, accelerating their time-to-value. As a Technical Consultant, you will be instrumental in helping customers unlock business value and enhance their adoption of ServiceNow products through the delivery of technical accelerators. In this role, you will act as a subject matter expert in ServiceNow, bringing best practices, innovations, and capabilities to assist customers in achieving their goals. The expectations are high, and a career at ServiceNow means continuously challenging yourself to improve and excel. The ideal candidate will have a background in ServiceNow development and a passion for aiding clients in their digital transformation efforts. Your responsibilities will include presenting and delivering offerings from our portfolio of technical accelerators to large enterprise customers, preparing all client-facing and internal technology-related deliverables, and identifying opportunities for process improvement. You will also guide best practices development and mentor junior team members, participate in the creation of new offerings for the technical accelerator portfolio, and engage with customer requests in Impact, including scoping the level of effort for technical accelerator recommendations. Additionally, you will be responsible for understanding customers' business and technical needs, developing strong working relationships with global Impact team members, and driving continuous improvements in our implementation methodology and service offerings based on client experiences. Your role will also involve mentoring resources and peer reviewing development work, ensuring that customers unlock business value and improve their adoption of ServiceNow products.
