Technical Communicator- Central Region
About The Position
Essential Duties and Responsibilities: The primary responsibility of this position will be to provide technical support on Komatsu, Bomag, Terramac, JLG and Superior brooms. The key focus will be to provide technical support to increase total effective rate and to minimize rework. Key Job Responsibilities: Provide technical support to service and product support personnel Monitor work order troubleshooting hours and assist when needed This may require traveling to jobsite Monitor and improve mean time to repair Assist in high value repairs to minimize rework Develop relationships with factory reps and their support staff Work with other T/C’s and Corporate trainer to determine key areas of focus to improve the service team
Requirements
- Minimum Experience: 10 years as a Komatsu service technician
- Advanced Komatsu Certification (preferred master level certification)
- Proficient in Microsoft Office products (Power Point, Excel & Word)
- Ability to read detailed blueprints and schematics
- Great communication skills
- Advanced troubleshooting skills
Responsibilities
- Provide technical support to service and product support personnel
- Monitor work order troubleshooting hours and assist when needed
- This may require traveling to jobsite
- Monitor and improve mean time to repair
- Assist in high value repairs to minimize rework
- Develop relationships with factory reps and their support staff
- Work with other T/C’s and Corporate trainer to determine key areas of focus to improve the service team
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
101-250 employees
