Technical Communicator

Holt of California • West Sacramento, CA

87d • $85,000 - $105,000

About The Position

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell service and rent a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation. This position is located in West Sacramento, CA.

Requirements

• High school diploma or general education degree (GED); and/or five years related experience or equivalent combination of education and experience.
• Must have experience in engine rebuilding and reuse guidelines for Caterpillar components.
• Must have experience with and full understanding of diesel and gas fueled engines, controls, fuel, lubrication and cooling systems.
• An understanding of AC power generation, control and distribution, including power output, power factor, circulating current and generator harmonic measurement and calculations a plus.

Nice To Haves

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of this organization.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio and percent.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to conduct oneself in a manner that is always professional and business-like.
• Must have experience with computers.

Responsibilities

• Responsible for technical assistance with all Power Systems issues included but not limited to Industrial engines and Electric Power Generation systems.
• Work directly with all levels of technicians and supervisors for all technical needs.
• Work directly with the Caterpillar parts and service representatives for technical assistance and goodwill for product support.
• Assist supervisors and other members of management with administration of warranty, service letter administration, and extended service coverage contracts.
• Assist in developing training schedules for technicians and provide training as needed on Caterpillar SISWEB/TMI and other web-based dealer systems.
• Research and investigate repair status information for customers, technicians and other department employees as required.
• Perform other technical communicator duties including requests to factory engineering for technical assistance as well as documenting and reporting product problems.
• Assist in preparation of quotes for customers as required.
• Some driving is required.
• Other duties as assigned.

Benefits

• Monthly salary.
• Excellent company-paid benefits including medical, dental, retirement, vacations and holidays.

What This Job Offers

• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees