Technical Communicator

Holt of CaliforniaWest Sacramento, CA
87d$85,000 - $105,000

About The Position

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell service and rent a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation. This position is located in West Sacramento, CA.

Requirements

  • High school diploma or general education degree (GED); and/or five years related experience or equivalent combination of education and experience.
  • Must have experience in engine rebuilding and reuse guidelines for Caterpillar components.
  • Must have experience with and full understanding of diesel and gas fueled engines, controls, fuel, lubrication and cooling systems.
  • An understanding of AC power generation, control and distribution, including power output, power factor, circulating current and generator harmonic measurement and calculations a plus.

Nice To Haves

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of this organization.
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio and percent.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Ability to conduct oneself in a manner that is always professional and business-like.
  • Must have experience with computers.

Responsibilities

  • Responsible for technical assistance with all Power Systems issues included but not limited to Industrial engines and Electric Power Generation systems.
  • Work directly with all levels of technicians and supervisors for all technical needs.
  • Work directly with the Caterpillar parts and service representatives for technical assistance and goodwill for product support.
  • Assist supervisors and other members of management with administration of warranty, service letter administration, and extended service coverage contracts.
  • Assist in developing training schedules for technicians and provide training as needed on Caterpillar SISWEB/TMI and other web-based dealer systems.
  • Research and investigate repair status information for customers, technicians and other department employees as required.
  • Perform other technical communicator duties including requests to factory engineering for technical assistance as well as documenting and reporting product problems.
  • Assist in preparation of quotes for customers as required.
  • Some driving is required.
  • Other duties as assigned.

Benefits

  • Monthly salary.
  • Excellent company-paid benefits including medical, dental, retirement, vacations and holidays.

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What This Job Offers

Industry

Merchant Wholesalers, Durable Goods

Education Level

High school or GED

Number of Employees

501-1,000 employees

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