Technical Communicator - Paving

Milton CAT • Scarborough, ME

2d • $85,000 - $105,000

About The Position

Milton CAT is seeking a driven and knowledgeable Technical Communicator to support our paving equipment portfolio across Maine, New Hampshire, and Vermont. In this high-impact role, you will serve as the technical expert for paving products, supporting technicians, service managers, and customers while acting as a key liaison between Milton CAT, Caterpillar, and Weiler. This position offers autonomy, regional travel, and the opportunity to influence training, product support, and customer satisfaction across our territory.
Pay Range: $85,000 - $105,000 depending on experience. This is a salaried position and includes a company vehicle.

Requirements

• Minimum of 5 years of experience working with earthmoving or heavy equipment in positions such as mechanic, Technical Communicator, or technical trainer.
• Strong mechanical and diagnostic skills, including proficiency with CAT systems such as SIS (Service Information System) and ET (Electronic Technician).
• Excellent written and verbal communication skills with the ability to interact effectively across various personnel levels.
• Strong organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• Ability to travel within ME/NH/VT

Nice To Haves

• Preferred experience within the paving industry, including pavers, rollers, screeds, and related machinery.

Responsibilities

• Provide expert technical support to service departments in ME, NH, and VT for CAT and Weiler paving equipment.
• Diagnose complex mechanical, hydraulic, and electrical issues and assist technicians with timely repairs.
• Serve as the primary liaison between Milton CAT, Caterpillar, and Weiler to ensure clear communication of technical issues and product updates.
• Deliver technical training and New Product Introductions (NPIs) to technicians and service teams.
• Maintain consistent communication with shop and field management regarding product issues, updates, and best practices.
• Support growth opportunities in parts and service for paving products in collaboration with Product Support Consultants.
• Provide field-based problem resolution while maintaining high standards of customer service.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees