Technical Communication Video Intern

HP • Boise, ID

1d • $28 - $35

About The Position

Technical Communication Video Intern Description - Technical Communication Video Intern Boise, Idaho SPONSORSHIP: This opportunity is intended for conversion to a full-time role that will not offer work authorization sponsorship in the future (full-time conversion pending performance evaluation post internship and available headcount). Interested candidates must be currently eligible to work in the US AND must not require work authorization sponsorship in the future. HP, Inc. will not provide any assistance or sign documentation in support of immigration sponsorship including Curricular Practical Training (CPT) or Optional Practical Training (OPT). Candidates who identify with a group that is historically underrepresented in the technology sector including by not limited to, African American, Latino, Native American, individuals with disabilities and Veterans are encouraged to apply. About Us Innovation is in HP’s DNA. From our origins in a Palo Alto garage in 1939, to our current position as one of the world’s leading technology companies, HP has grown to become a leader in technology and corporate culture, inspiring innovators, and entrepreneurs around the globe. HP brings together a portfolio that spans printing, personal computing, software, and services to serve more than 1 billion customers in over 170 countries. We are committed to fostering a diverse and inclusive workplace that attracts exceptional talent and to supporting our employees to succeed at all levels. We dream in over 35 languages and share one mission: to engineer experiences that amaze. The Program: Our future success depends on the innovation and fresh ideas students bring to HP, inc. We are hiring students with a diverse set of skills and experiences to join us, across the different organizations that make us HP, inc. Our intern program is intended to enhance your overall learning experience, give you an opportunity to make an impact, have some fun, and meet great people along the way. Join us for a 12-week paid summer internship designed to let you apply your classroom learnings to real world challenges. Our internships have a thoughtful balance of networking, executive speakers, community involvement, big meaty projects (no paper filing here!) and fun! The Team: Join the dynamic CS Video Team, a global group of professionals based in Tijuana, Mexico; Boise, USA; and Bangalore, India, dedicated to elevating customer service through innovative video solutions. Our team produces high-quality, multilingual support and tutorial videos for HP customers, field engineers, and channel partners, leveraging cutting-edge AI tools to deliver rapid, cost-effective content in over 26 languages. We are passionate about accessibility, diversity, and continuous improvement—ensuring our resources empower both customers and frontline support representatives. With a strong commitment to operational excellence and a proven track record of industry awards, our collaborative environment is ideal for interns eager to contribute to impactful projects, learn from experienced mentors, and help shape the future of technical communication. Responsibilities: HP, Inc. is seeking a college intern to join the Customer Support Video team in Boise, Idaho. This internship is for students pursuing a bachelor’s degree in technical writing, rhetoric, or communication. As an intern, you will apply your technical communication skills to develop clear video tutorial scripts for HP’s customers, call center agents, and service technicians, supporting content on the HP Support YouTube channel and website.

Requirements

• Currently enrolled in a four-year college and returning to school following the internship.
• Able to obtain work authorization in the United States in 2026, and not require sponsorship in the future.
• Strong written communication skills, with attention to clarity and accuracy.
• Ability to work effectively in an independent and collaborative environment.
• Proficiency with Microsoft Office applications.
• Experience or willingness to learn tools such as Jira, Well Said Labs, and Frame.io.
• Ability to follow and apply documented style guides.
• Skilled at distilling long complicated information into succinct instructions.

Nice To Haves

• Interest in leveraging AI to enhance technical communication efficiency in customer support.
• Passion for photography and video production.
• Experience with usability studies and competitive analysis.
• Skilled in video editing using Adobe Premiere, Illustrator, After Effects, and cloud-based tools.
• Proficient in creating video tutorials and YouTube shorts.
• Familiarity with PMP project management methodologies.
• Ability to support photo and video capture for events.
• Mindset of continuous improvement.
• Demonstrated creativity and innovation in video production projects
• Portfolio of completed projects that demonstrate personal proficiency.

Responsibilities

• Write scripts and/or storyboards for video tutorials published on HP’s support channels.
• Collaborate with project managers, video editors, technical writers, and subject matter experts.
• Follow HP’s style guide for consistency and clarity.
• Reference previous videos to uphold best practices and brand standards.
• Use tools like Microsoft Office, Jira, WellSaid Labs, and Frame.io in the scriptwriting and production process.
• Participate in usability studies and competitive analysis to enhance video content and user experience.
• Assist with photo and video capture for intern programs and campus events.
• Coordinate with the knowledge base team to align video and written content.
• Contribute innovative ideas to improve HP’s scripting and video production workflows.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• 15 days paid time off (US benefits overview)
• Available hours are pro-rated based on hire date and scheduled hours

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Number of Employees: 5,001-10,000 employees