Technical Client Relations Executive - Eurofins Built Environment Testing East - Chantilly, VA

Eurofins • Chantilly, VA

4h • $21 - $21 • Onsite

About The Position

The Technical Client Relations Executive is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional
client experience and performing tasks within the various login departments. Tasks include sample receipt and processing, interaction with clients, analyzing reviewing and
submitting of reports.

Requirements

• Bachelor’s Degree required, Biology degree preferred
• Analytical skills
• Customer service experience 1-2 years
• Experience working in a laboratory setting
• High level of experience working within Microsoft Excel
• Additionally, individuals will need to be level tempered and handle communications with clients in a professional and respectful conduct, handle and work well under pressure in fast pace and stressful situations.
• Excellent written and verbal communication skills.
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Responsibilities

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Advise walk-in clients about service information and project preparation.
• Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.
• Focused and Strategic Client Management for Long-Term Retention
• Unpack shipments and document receipt of sample.
• Update client and project data records in LIMS and CRM software systems.
• Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
• Convert/apply quotes from Account Executive to LIMS
• Ability to assist with administrative tasks as necessary.
• Collect samples from on-site drop box
• Organize and record samples
• Data entry into LIMS
• Maintenance of the department and lab, including stocking supplies and housekeeping
• Review analytical reports quickly and accurately
• Scan and send out reports in a timely manner
• Invoicing
• Perform other duties as assigned
• Login of all samples in a timely manner
• Label of all samples
• QC of samples/projects prior to sending into the laboratory
• Interact with clients and answer incoming phone calls
• Report status information to clients
• contact clients for clarification of analysis requested
• Analyze samples
• Conduct all activities in a safe and efficient manner
• Regular attendance and punctuality

Benefits

• excellent benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level