Technical Client Advocate, Lead

HireRight • Nashville, TN

82d

About The Position

HireRight is seeking an experienced and strategic Regional Team Lead to support a high-performing team of Technical Client Advocates across a defined region. This role is focused on escalation management, coaching, and regional coordination, ensuring that both client delivery and internal collaboration are aligned with the company's strategic goals. The Regional Team Lead acts as a senior peer and point of support—not a direct manager—for team members, while also serving as a trusted advisor to key internal stakeholders and clients. This individual will work closely with cross-functional leaders to ensure smooth service delivery, effective communication, and continuous value realization.

Requirements

• Bachelor's degree in Computer Science, Business, Engineering, or related field.
• 7+ years of experience in IT service delivery, client advocacy, or technology consulting roles.
• 3+ years of experience in a lead, coaching, or senior individual contributor capacity.
• Demonstrated ability to manage escalations and drive client satisfaction across complex engagements.

Nice To Haves

• BRMP or similar certification preferred.

Responsibilities

• Provide day-to-day guidance and peer-level support to Technical Client Advocates across the region.
• Serve as a go-to resource for navigating complex client situations, organizational processes, and technical delivery practices.
• Act as a sounding board and coach, helping team members grow in their roles and deepen client impact.
• Support onboarding and knowledge-sharing for new team members.
• Act as the first point of escalation for client issues or internal delivery challenges within the region.
• Work collaboratively with the appropriate functions (Technical Support, Professional Services, Product, etc.) to drive resolution.
• Ensure transparency and alignment between internal teams and client stakeholders during issue triage and resolution.
• Facilitate regular communication across the regional team to ensure alignment on priorities, best practices, and emerging issues.
• Act as a liaison between the team and leadership, surfacing feedback, risks, and improvement opportunities.
• Partner with the manager to ensure visibility of team achievements, roadblocks, and resourcing needs.
• Collaborate with client-facing teams to ensure that delivery is aligned with client expectations and business value goals.
• Support team members in preparing for high-stakes meetings, business reviews, or strategic planning conversations.
• Monitor trends across clients in the region to identify common needs, risks, or opportunities for process improvement.
• Champion continuous improvement by identifying inefficiencies or gaps in client delivery processes.
• Promote adoption of standardized tools, templates, and communication practices.
• Contribute to the evolution of the Technical Client Advocate role through thought leadership and best-practice sharing.

Benefits

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short- & Long-Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees