Technical Claim Manager-Design and Miscellaneous Professional Liability (hybrid)

RLI Insurance•Chicago, IL

11h•$98,043 - $140,201•Hybrid

About The Position

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company. Position Purpose Join RLI’s Professional Services Group (PSG) as a Technical Claim Manager, where you’ll handle complex, multi-party professional liability matters involving architects, engineers, surveyors and other miscellaneous professionals. You’ll be part of a collaborative team of examiners focused on resolving technically challenging claims with nuanced expert analysis, creative problem-solving and intensive contractual risk transfer analysis. This role offers the opportunity to take ownership of claims across a nationwide coverage area, requiring strategic thinking, detailed investigation, and discerning attorney management. We’re looking for someone who can proactively manage a balanced caseload, share knowledge with the team, and uphold RLI’s reputation for technical excellence and proactive claims handling.

Requirements

Typically requires a bachelor’s degree in business administration, insurance, or a related field and 6+ years of relevant legal or insurance related experience or Juris Doctorate with relevant insurance defense litigation experience.
Meaningful experience handling claims under professional liability policies.
The ideal candidate will have superior working knowledge of case law, statutes, and procedures impacting the handling and value of claims.
Proactive investigation, risk transfer, claim handling, attorney management, and claims resolution are essential.
Superior writing and communication skills to work effectively with insureds, claimants, underwriters, and upper management.

Responsibilities

Proactively handle professional liability claims involving design and miscellaneous professional matters.
Employee will handle both litigation and pre-litigation disputes to achieve optimum payout results by resolving claims fairly, expeditiously, and economically.
Assess and analyze coverage issues on claims, and issue appropriate coverage letters and documentation.
Complete timely investigation of claims and post appropriate reserves.
Pursue risk transfer opportunities, including dealing with contractual indemnity and additional insured issues.
Handle claims in accordance with RLI's Best Practices.
Resolve claims in timely manner to an effective outcome.
Travel to and attend mediations and/or settlement conferences as warranted.

Benefits

Annual bonus plans
Employee stock ownership plan (ESOP)
401(k) — automatic 3% company contribution
Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
Paid time off (PTO) and holidays
Paid volunteer time off (VTO) to support our communities
Parental and family care leave
Flexible & hybrid work arrangements
Fitness center discounts and free virtual fitness platform
Employee assistance program
Comprehensive medical, dental and vision benefits
Flexible spending and health savings accounts
2x base salary for group life and AD&D insurance
Voluntary life, critical illness, & accident insurance for purchase
Short-term and long-term disability benefits
Training & certification opportunities
Tuition reimbursement
Education bonuses