Technical Call Center Specialist Subs
About The Position
Technogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to live healthier lifestyles. We are dedicated to excellence, not only in our products but also in the services we provide to our clients and partners. Known all over the world as "The Wellness Company", our goal is to help develop the philosophy of fitness and well-being and turn it into a true lifestyle. To do so, Technogym provides people with gym equipment of the highest quality, together with other services like content and programs. Technogym’s outstanding fitness products are equally chosen by individuals for their home gym equipment, and by large organizations, professional sports teams, and medical centers for our unmatched quality and reliability. This is partly a direct result of the decades of experience gained as the official supplier to nine Olympic and Paralympic Games, from Sydney 2000 to Milano Cortina 2026. Anyone choosing Technogym is choosing to train on equipment that is designed for all types of users, from beginners to professional athletes. Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. Established in 1983, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. Move with us for a better world! Your RoleIf you thrive working in the Services field and you are obsessed with ensuring care user satisfaction, this is the position for you! One of Technogym’s goals is to satisfy 100% of our customers and end-users. Our Services teams are always aiming to improve their service quality, to provide the best fitness experience anywhere. We are looking for an energetic, results-driven Technical Call Center Specialist - Digital & Cloud who will be responsible for recording, administering and managing incoming customer issues, queries and complaints pertaining to our digital and cloud solutions .In this role, you will play a key part in providing a high-class level of service, striving for customer satisfaction at all times through professional expertise. This role reports directly to the Call Center Team Lead and works on-site at our Jersey City offices.
Requirements
- 1-3 years’ experience in a call center environment or in a customer service support role
- High School Diploma or Bachelor’s Degree
- Extensive knowledge for troubleshooting routers, switches, LAN and WiFi network configurations, apps and technical devices
- Strong phone and verbal communication skills along with active listening
- Knowledge of customer service practices and principles
- Customer focus and adaptability to different personality types
- Familiarity with CRM systems
- Ability to multi-task, set priorities and manage time effectively
- Passion for fitness/wellness
- Ability to adhere to a fully on-site working schedule
Nice To Haves
- Experience with Salesforce & ServiceMax would be a plus
Responsibilities
- Record and manage incoming customer requests acting as first-line agents, provide technical evaluation of error messages and guide customers through proper troubleshooting
- Guarantee customer satisfaction through professional technical assistance standards in terms of politeness, quality, and speed of responses
- Interact with internal and external service teams to ensure timely and cost-effective resolution of technical challenges
- Promptly escalate unknown or complex issues to HQ support team and cooperate to find the best solution
- Coordinate and provide guidance for configuration of training formats and classes, making sure customers are informed about technical specifications and network requirements
- Maintain data accuracy within the working systems and collect all relevant information about issues/products
- Always act in a professional and customer oriented way, maintaining self-control and a positive attitude in stressful situations
Benefits
- Medical, dental, and vision insurance - effective starting first day of employment
- 401k with company match - effectives starting first day of employment
- PTO - vacation, sick, and holidays
- On-site gym for employee use
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
