Technical Call Center Agent-Bilingual-French

Panasonic • Leawood, KS

5d • $17 - $20

About The Position

Our team of Call Center Agents are responsible for responding to incoming Help Desk inquiries from existing customers through phone, email, and chat. The primary focus of this team is to ensure end users have the support and knowledge they need to effectively utilize Clearview product within their day-to-day operations. We are known for our excellent customer service, and our agents play a significant role in building and maintaining this reputation.

Requirements

• Bi-lingual in French is Preferred
• Previous customer service experience required
• Professional in all internal and external interactions
• Comfortable using technology and learning new software applications
• An enthusiastic self-starter who learns quickly and proactively approaches tasks and assignments with a focus on problem-solving and analysis
• An excellent communicator (written and oral), who can effectively present complex information in a clear and understandable fashion
• Good general computer and internet skills
• Strong attention to detail
• Outstanding interpersonal skills, with an emphasis on customer focus, teamwork, and relationship-building
• A background in food service, retail, or other service-oriented industries preferred

Responsibilities

• Taking inbound technical support and customer service inquiries from our customers through phone/email/chat or other similar avenues
• Thoroughly troubleshooting a wide variety of topics related to Clearview product
• Creating and resolving tickets for support
• Supporting fellow agents with any questions, they are unable to resolve
• Placing outbound calls to customers to provide updates and follow-up
• Executing on special projects as needed

Benefits

• Health Benefits – Medical, dental, and vision.
• Voluntary Benefits – Life, accident, critical illness, disability, and pet insurance.
• Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions.
• Paid Time-Off Benefits – PTO, holidays, and volunteering (company sponsored events)
• Health Management and Wellbeing Programs – EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees