Matterport- Technical Business Analyst

Costar Group, Inc.•Irvine, CA

38d•Hybrid

About The Position

Matterport is looking for aâ¯Technical Business Analyst to join our Business Services team.â¯ You'll be working in a middleware layer that connects our Matterport Platform to multiple systems both internal to Matterport and throughout CoStar Group. The primary focus of this group is to manage integrations at scale, focused on financial and sales backend systems and how they interact with our Platform.â¯ In addition to typical Technical Product Manager responsibilities, this role will play a key part in managing and optimizing our SaaS subscription offerings. You will work closely with Customer Support and Finance teams to ensure seamless onboarding, billing, and ongoing customer satisfaction. Your work will directly impact the customer experience and financial operations, requiring strong communication and problem-solving skills across departments. We handle billions of requests each month, so you must be comfortable optimizing for scale and quality.â¯ The ideal candidate for this role will thrive in a fast-paced environment, be able to pivot when needed and have exceptional personal drive.â¯ You should be able to efficiently build business cases, prioritize work, refine requirements for the engineering team and communicate with stakeholders to achieve optimal outcomes for the business. This position is inâ¯Irvine, CAâ¯and offers a schedule of Monday to Thursday in the office and work from home on Fridays.

Requirements

Bachelor's degree required from an accredited, not-for-profit, in-person college/university
A track record of commitment to prior employers
Significant experience designing and delivering features and services in a cloud environment, using a modern OOP language and tooling
Experience with CRM and ERP systems, such as Salesforce and NetSuite
Experience defining and working with order-to-cash processes
Experience and leadership in fast-paced, Agile Scrum environments
Strong project management skills
Experience with technical documentation or product use case writing
Strong experience collaborating with cross-functional teams to achieve business outcomes
Strong written and verbal communication skills; Must be able to communicate at a level appropriate to the audience (stakeholders, peers and senior management)
Ability to identify opportunities for the team to improve and implement changes as needed
Deep experience with agile frameworks, such as Scrum, Kanban or SAFe

Nice To Haves

Exposure to or familiarity with Microsoft stack technologies including C#, .NET core, and Microsoft business applications
Proven track record of working with stakeholders, communicating and defining priorities and building business cases for trade-off discussions
Solid software development experience working in a cloud-based, microservice environment utilizing modern tooling and best practices
Experience working with SaaS subscription management, billing systems, or customer support platforms.
Commercial Real Estate knowledge is a bonus

Responsibilities

Guide the design, implementation and deployment of new features and services
Collaborate with Customer Support to resolve subscription-related issues and improve customer experience.
Partner with Finance to streamline billing, invoicing, and revenue recognition for SaaS products.
Oversee the end-to-end lifecycle of SaaS subscriptions, including onboarding, renewals, and cancellations.
Work with a cross-functional team of product managers, designers, engineers and QA with direct communication channels
Be an advocate for good engineering practices
Contribute to a learning culture
Generate complete user stories for the development team to efficiently do their work
Respond and assist with issues that are raised by internal and external groups
Holding regular stakeholder/grooming meetings to keep all interested parties updated in project progress
Document user requirements and business rules to be used in application development

Benefits

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks