Technical Business Analyst, Sr

Old National Bank•Chicago, IL

About The Position

The Technical Business Analyst, Sr is a member of a business-focused IT team and plays a crucial role in developing a strategic roadmap for delivering solutions to business challenges through the skilled application of knowledge, analysis, and technology. Working closely with business stakeholders, this role leads the strategic planning of information technology resources in ways that help maintain and drive our current and future business success. Technical Business Analyst, Sr is responsible for mapping the most complex business requirements to appropriate technical solutions across a wide range of Old National Bank business line functions. Possessing specialized in-depth knowledge in various disciplines, the business analyst uses their skill set to bridge the gap between business-related issues and IT. The Technical Business Analyst, Sr leads others in the documentation of existing business needs and developing new and enhanced business processes to ensure IT solutions support and align with business initiatives. A strong passion to continuously improve the user experience and enterprise efficiency is required, as this role will work to turn ideas into deliverables and valuable business solutions.

Requirements

Bachelor’s degree in Computer Information Systems, Computer Science or equivalent work experience
Experience with the Software Development Life Cycle.
6-8 years + experience in technical business analysis in a related industry.
Ability to manage multiple concurrent projects/tasks.
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization.
Ability to travel and stay overnight as needed.

Responsibilities

Facilitate enhancements in line with changing business needs · Create and foster partnerships with internal stakeholders to develop an expert knowledge base of the business, including needs and opportunities specifically related to application/IT platform solutions.
Work with business sponsors to determine strategic and complex business requirements necessary to increase efficiency and functionality of software/applications.
Develops expertise in several business areas across Old National Bank.
Oversees leadership of teams and projects that involve extensive cooperation and coordination between multiple departments across the Company or with external partners.
Provide complex analysis supporting the planning and implementation of systems and process changes.
Exercise independent judgement and take the lead role on projects with minimal direction if needed.
Leads others to solve complex problems.
Effectively facilitate meetings and interact with project sponsors.
Design workflows, processes, and solutions to solve strategic and complex business problems.
Compile team and project status reports on a re-occurring basis.
Clearly communicate complex technical solutions in a manner that business lines can easily understand.
Develop and cultivate relationships with vendors and external industry contacts; work closely with vendors to ensure third party applications operate as documented.
Support and Manage Current Applications· Develop expert knowledge of software applications used and supported by the organization. Continually build expert product knowledge of existing product features and product requirements.
Build a strong cross functional understanding of both the company’s product and business operations.
Provide consultative support to the day-to-day functioning of business line clients.
Report and research the cause of any outstanding production issues related to assigned projects. Work with the necessary individuals to correct these issues.
Provide superior customer service to external/internal clients, including response to incidents, proactively notifying customers of issues and communicating business impact, and identifying root cause.
Must be able to understand, generate, and amend technical documentation in addition to completing formal process documentation.
Compliance and Risk· Prepare documentation of changes for SOX, internal and external auditors, and other regulatory agencies, as needed.
Maintains expert knowledge of industry developments including changes in technology and regulations.