Technical Business Analyst, Consumer Products

Alterra Mountain Company • Denver, CO

8d • $80,000 - $105,000 • Hybrid

About The Position

At Alterra, our technology teams do things a bit differently. We don’t invent work – we build and deliver technical solutions to meet the needs of the enterprise. We love the work we do and who we do it for – our guests! The technical product team is responsible for the delivery of all guest-facing digital solutions: destination and central eCommerce, Ikon Pass mobile app, identity, and the Alterra destination websites. Our team is very critical to the organization’s digital success, and we don’t take that lightly. We strive for greatness. Our guests are counting on us to have an amazing mountain experience, so we don’t expect anything less! We are searching for an experienced Technical Business Analyst with a desire to deliver real results in a fast-paced, cross-departmental environment. To mesh well with our team, you must possess the following: Highly curious about how things work Adept at flexing and adjusting your approach to fit the team and project (one size doesn’t fit all) Challenge the status quo Not afraid to ask the questions that you know others are thinking but won’t speak up Ideal fusion of technical know-how and people skills This can be a challenging position where responsibilities & priorities shift day-to-day, and often hour-by-hour. Don’t worry - you’ll get plenty of support from talented, super-smart colleagues from all over Alterra along the way. But we're not just invested in development; we're also invested in people. We know that our overall success is a combined effort, and we therefore strive to provide opportunities for our employees to learn, grow and thrive.

Requirements

• Strong experience with deconstructing complex business problems into detailed requirements and actionable user stories
• Confidence working with engineering and QA teams to design and build enterprise-class platforms
• Knowledge and practical experience of software development lifecycle (SDLC) & Scrum methodology
• Excellent communication skills, both written and verbal, across all levels of the organization
• Able to effectively present information to stakeholders
• Demonstrated problem solver ability
• Ability to context-switch, multi-task, prioritize, and wear multiple hats
• Demonstrated flexible management approach by adapting communication style to suit diverse team dynamics
• Ability to deliver high quality documentation paying attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable in writeups and mockups
• Professional/lived experience working in a culturally competent manner with a broad range of people.
• 3+ years of technical business analysis/product experience
• 2+ years in API integration and/or eCommerce technologies
• 2+ years leading an Agile delivery team
• Bachelor’s degree in a technical field; or equivalent combination of education and experience

Nice To Haves

• Familiarity with the Ski Industry / Resort operations
• Proficiency with Jira, Confluence, Slack, and Figma
• An understanding of eCommerce applications
• Experience facilitating Agile ceremonies

Responsibilities

• Author user stories with clear and detailed functional/non-functional specifications, technical requirements, and solid acceptance criteria
• Keep the product backlog full of actionable user stories and development deliverables
• Meet with stakeholders to “dig in” and define detailed business requirements
• Engage with business stakeholders for all intake requests and internally identified projects
• Validate acceptance criteria achievement prior to UAT and production deployment
• Work with engineering teams to support release activities and validation
• Act as the domain expert within the development team
• Manage day-to-day challenges and communicate risks with the technical product manager
• Lead the delivery team through all the Agile ceremonies (daily stand-ups, backlog grooming/refinement, and retrospectives)
• Manage operational activities, such as guest notifications and feature launch plans
• Maintain internal documentation related to processes, reoccurring activities, and project & initiatives
• Lead status meetings with other departments to ensure alignment across teams
• Communicate project goals and requirements with the delivery team(s)
• Resolve all technical challenges and roadblocks that are identified during the development process
• Other duties as assigned

Benefits

• Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
• 401(k) plan with generous company match
• Paid parental leave of up to 6 weeks for eligible employees
• Commuter benefits (Denver employees only)
• Hybrid workplace policy encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver’s RiNo Art District neighborhood (for eligible employees).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees