Technical Billing & FinOps Manager

Sardine

4d•Remote

About The Position

We are seeking a highly analytical and technical professional to own finance-related workflows at the intersection of Finance, RevOps, and Product. You will serve as the primary architect and administrator of our Order-to-Cash ecosystem — spanning product configuration across our tech stack all the way through payment collection — and will be critical to ensuring our revenue scales accurately. This position requires significant cross-functional collaboration. You'll partner with Finance, RevOps, Sales, Customer Success, Partnerships, Product, and Engineering to develop billing logic for new products, troubleshoot issues, administer customer order changes, and improve the quality and reliability of our commercial data and workflows. A key part of this role will be establishing more structured processes suited to our next phase of growth. As you establish yourself in the role, you will take on increasing ownership in financial operations. An early area of expanded ownership will be our commissions process — taking responsibility for calculating and administering commissions for 40+ employees with a focus on accuracy, timeliness, and scalability.

Requirements

5+ years of experience in Financial Operations, Business Analytics, or Business Systems Engineering with a proven track record of owning complex business logic.
Direct experience managing usage-based billing platforms (e.g., Metronome, Orb, Stripe Billing) and their integrations with Salesforce and ERPs.
Strong understanding of SaaS revenue recognition and how usage translates to revenue.
A customer-centric approach to handling invoice questions and billing inquiries.
Advanced SQL skills.
Comfort operating in a fast-moving environment as a cross-functional hub.

Responsibilities

Own the billing stack. Administer metering, usage, and billing logic for a complex, multi-SKU product set, primarily through our third-party billing software.
Manage monthly invoicing. Drive the invoicing process end-to-end, ensuring accuracy and completeness. Build structure where there currently is none.
Act as first-line billing support for GTM and Finance stakeholders on contract terms, billed usage, invoicing anomalies, discounts, and triage of configuration vs. engineering issues.
Enable internal teams on how to interpret billing data, and build processes that make billing data increasingly transparent and accessible across the company.
Enable customers to understand their invoices and contracts.
Implement new products. Partner with Product and Engineering to determine the best billing approach for new products, then implement that logic in our CPQ (working with RevOps) and billing software.
Support pricing and packaging rollouts — new SKUs, updated bundles, and new regions — ensuring changes are correctly reflected across downstream systems and invoices.
Inform pricing strategy by recommending models, particularly around renewal periods, that create win-wins for customers and the business.
Monitor operational health across your scope, identifying recurring issues, process gaps, and opportunities for systemic improvement.
Be an escalation point for the collections team when there is ambiguity in a contract discussion

Benefits

Generous compensation in cash and equity
Early exercise for all options, including pre-vested
Work from anywhere: Remote-first Culture
Flexible paid time off and Year-end break
Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
4% matching in 401k / RRSP - US and Canada specific
MacBook Pro delivered to your door
One-time stipend to set up a home office — desk, chair, screen, etc.
Monthly meal stipend
Monthly social meet-up stipend
Annual health and wellness stipend
Annual Learning stipend
Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.
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