Technical Author

Anord Mardix

83d

About The Position

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers. We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you. To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a/an Technical Author located (Virginia, South Carolina or Texas). Reporting to the Director, Operations the Technical Author is responsible for creating, managing, and maintaining accurate, clear, and user-focused technical documentation for critical power products and systems, including busway systems, switchgear, PDUs, RPPs, modular power PODs, and enclosures. The Technical Author plays a key role in supporting internal teams and end users through high-quality manuals, datasheets, service guides, and regulatory documentation that promote safe and effective use of critical power infrastructure.

Requirements

• Bachelor’s degree in Technical Communication, Electrical Engineering, English, or related field.
• 2+ years of technical writing experience in a manufacturing, engineering, or critical power environment.
• Experience working with hardware and/or electrical systems documentation.
• Excellent written and verbal communication skills with strong attention to detail.
• Ability to understand and explain complex electrical and mechanical systems.
• Familiarity with electrical standards (i.e. UL) and terminology.
• Proficiency with authoring tools (MS Word, Visio).
• Comfortable working cross-functionally and managing multiple projects with deadlines.

Nice To Haves

• Experience leveraging AI as a productivity tool within the scope of technical writing.

Responsibilities

• Develop and maintain Operation and Maintenance Manuals (O&M), Client Training Manuals, and other technical literature for customers.
• Translate complex engineering and electrical concepts into clear, concise, and accurate documentation for both technical and non-technical audiences.
• Work cross-functionally with subject matter experts including engineers, product managers, and service technicians to gather source material.
• Ensure documentation complies with internal quality procedures as well as relevant standards (i.e. UL).
• Generate Factory Acceptance Test (FAT) documentation.
• Maintain documentation revision control and version history in coordination with product development cycles.
• Support the development of training materials, quick start guides, and troubleshooting documentation.
• Assist with localization and translation efforts for global documentation needs.
• Explore ways to utilize AI as a productivity tool to enhance output and maintain consistency.
• Engage with customers, sales leaders, and customer success functions to improve documentation content.

Benefits

• Full range of medical, dental, and vision plans.
• Life Insurance.
• Short-term and Long-term Disability.
• Matching 401(k) Contributions.
• Vacation and Paid Sick Time.
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees