Technical Assistant

HUB International•Berkeley Heights, NJ

14d•$47,000 - $65,000

About The Position

At HUB International, we’re more than just an insurance brokerage firm — we’re a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don’t stop there — we also invest deeply in our people. Here, your career is in your hands. You’ll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, you’ll be backed by the strength of a global firm and the heart of a regional team. As one of the world’s largest insurance brokers — and a proud Stevie Award-winning workplace — HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation. Explore your future with HUB International. Let’s grow together. If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits — HUB is the place for you. We currently have an opportunity for a Technical Assistant to join our Operations team.

Requirements

Outstanding verbal/written communication skills.
Excellent multi-tasking and organizational skills with an eye for detail.
Outstanding ability to handle multiple projects and prioritize tasks.
Excellent technical and computer skills.
Excel experience required.
1-2 years of relevant experience

Responsibilities

Provides operational technical support in assigned areas of responsibility, including:
Running Epic reports as needed for all branches and departments. Both scheduled and on an ad hoc basis.
Setting up /Removing users from carrier websites
Troubleshooting user carrier website access issues and contacting carriers when needed.
Processing policy downloads in Epic.
Responding to inquiries on specific download issues from the field.
Contacting producers/account executives when policies need correction for download.
Running /Distributing daily downloads received reports.
Running daily download processing report and tracking monthly totals.
Participating in special projects when required.
Providing support for operational aspects for the organization, mergers and acquisitions as needed, including system migration and data integration.
Demonstrating outstanding levels of service and exhibiting high levels of professionalism and expertise.