Technical Assistant

HealthTech Partners Inc • Maplewood, NJ

4d

About The Position

We are looking for an exceptional individual who is interested in an excellent career opportunity. They should be ready to accept a challenging job that will require a high level of detail, computer skills, and customer service. The Technical Assistant acts as a liaison between our clients and providers for telemedicine visits. This position offers a flexible shift-based schedule based on the Technical Assistant’s availability; however, must be available to work some evenings, weekends, and holidays.

Requirements

• Strong interpersonal skills along with good decision-making capabilities
• Excellent communication skills (both written and speech)
• Proficient in the use of Excel, experience with web applications (Zoom) preferred
• Excellent computer skills, especially typing
• Attention to detail and ability to multitask in high-pressure situations
• Excellent customer service skills
• Self-starter
• Must have a strong and secure internet connection

Nice To Haves

• Experience troubleshooting technical issues (preferred)
• Experience in a healthcare environment or working with individuals with IDD is a plus

Responsibilities

• Facilitating the telemedicine visit between the clients and providers
• Sharing medical information for encounters with the providers
• Troubleshooting technical issues associated with the telemedicine platform
• Troubleshooting operational issues associated with entering clients into the database
• Faxing records to clients
• Assisting clients with any issues that might arise throughout the visit
• Copying/pasting notes into client electronic health records
• Effectively communicating with clients

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed