Technical Assistant

PersonalRX-posted 3 months ago

$55,000 - $60,000/Yr

Full-time • Entry Level

East Rutherford, NJ

11-50 employees

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PersonalRX is a fast-growing mail-order pharmacy that’s changing the way patients experience pharmacy care. Our unique “Patient Concierge” model puts patients first, ensuring personalized service and streamlined medication delivery — no standing in lines, no waiting on hold. We are seeking a detail-oriented, tech savvy and motivated Technical Assistant to join our East Rutherford, NJ team. This role supports the pharmacy’s operational infrastructure by maintaining and optimizing pharmacy related hardware (e.g., PCs and printers), resolving technical issues, and ensuring smooth integration between technology platforms and pharmacy workflows. The ideal candidate will serve as a bridge between pharmacy operations, IT, and patient care teams.

Set up personnel computers for new staff
Set up new user accounts in our system
Work with phone vendor to set up new accounts
Troubleshoot and resolve technical issues affecting end users
Work with external IT vendor to assist with maintaining our network
Assign/manage all company phone numbers
Partner with phone vendor to maintain/update company interactive voice response unit (IVRU)
Manage corporate and pharmacy printers to ensure they are performing properly
Assist Pharmacist in Charge with maintaining pharmacy licensure and payor contracts
Monitor and manage physical inventory as well as master spreadsheet (Google Suite)
Complete various office administrative tasks for the executive team

2+ years of experience in a corporate IT environment; setting up PC’s and managing internal computer networks/printer queues
Excellent problem-solving, communication, and organizational skills
Highly motivated to advance within the company
Ability to work independently and collaboratively across departments

Experience in a pharmacy or healthcare setting

Competitive annual salary: $55,000-$60,000 (based on experience)
Performance-based annual reviews
Stock options for high performers
Health benefits (medical)
Paid Time Off + Holiday Pay
Growth potential & promotional opportunities
Work in a non-retail, supportive environment focused on efficiency and care

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