Technical Assistant III (Network Assistant)

University of Massachusetts Amherst-posted 4 months ago
Full-time
Amherst, MA
11-50 employees
Religious, Grantmaking, Civic, Professional, and Similar Organizations
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The Network Assistant configures, maintains, and supports the network systems and equipment operated by IT Network Operations team. This network infrastructure provides mission critical services to the campus. These services include campus wired and wireless networking, (data center networking), and regional network, and internet access.

  • Diagnoses, troubleshoots and repairs mission critical network services.
  • Maintains, installs and upgrades hardware, software, and firmware on network equipment and related supporting infrastructure.
  • Responds to network service interruptions in a timely and professional manner. Processes trouble tickets on a regular basis.
  • Performs lifecycle maintenance on network equipment and related supporting infrastructure.
  • Diagnoses and troubleshoots connectivity problems including but not limited to, problems involving network switches, network configuration, power failures and cabling.
  • Monitors and tunes network equipment performance.
  • Keeps current with high availability network practices, established and emerging network standards and protocols, network equipment operating systems, software applications, hardware platforms and industry certifications.
  • Make software, hardware, and services recommendations to Enterprise Infrastructure.
  • Accurately creates and document procedures, document and record work performed.
  • Operates motor vehicle to travel to work sites.
  • One (1) year of relevant experience.
  • Associate or higher can substitute for the relevant experience.
  • Valid driver's license.
  • Familiarity with enterprise-class network hardware, software and service troubleshooting, repair, installation, configuration and maintenance.
  • Experience working with multiple computer systems in a networked client/server environment.
  • Must have working knowledge of TCP/IP networking, the management of shared resources in a networked environment, and security management.
  • Experience in meeting the demands of complex production-oriented environments where timeliness and availability of information is considered critical.
  • Excellent communications skills, both written and oral.
  • Attention to detail, ability to follow detailed instructions and make independent judgments, and strong technical analytic abilities.
  • Ability to pass Criminal Justice Information Systems (CJIS) background check.
  • Experience with Cisco, Juniper, Ciena, and other network communications equipment is desirable.
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