Technical Architect, Professional Services

Workato•Charlotte, NC

1d•$120,000 - $140,000

About The Position

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com . Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an “enterprise startup to bet your career on” Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an experienced Technical Architect to join our Professional Services team. This role plays an integral role in guiding our customers on automation best practices, architecture patterns, governance processes, and helping them scale their automation practice through initial and expansion services engagements. In this role, you will be responsible to: Participate as a lead architect in professional services engagements such as customized customer onboarding, statements of work,and other customer enablement activities Through professional services engagements, you will: Lead business requirements sessions Develop architectural designs for customer integrations and automations Conduct recipe reviews Advise on unit testing best practices Advise on integration testing and user acceptance testing best practices Conduct production readiness assessments Advise on production deployment procedures Conduct post-live deployment health checks and guidance on recipe and process optimizations Provide thorough knowledge transfer to customer and partner teams Apply and advise on frameworks, such as Workato’s GEARS and Workato’s Embedded Product Guide, to a align with customer organizations Be a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries through professional services engagements Become the trusted technical advisor to customers and partners from an overall solution, architecture and implementation perspective for the Workato platform Contribute to the growth of our professional services department by creating or enhancing content such as presentations, demos, white papers, best practices, architecture patterns, and online courses for use by both customers and to enable our extended team Lead, mentor, and train team members from the extended pre-sales and post-sales teams to enable them with content and knowledge Develop content to coach our partner ecosystem on Workato delivery best practices Requirements

Requirements

Bachelor’s degree or equivalent education in Computer Science, Software Engineering, or in a related field.
Bachelor’s degrees and those with non-traditional but similar proven experience may also apply.
5+ years of technology transformation consulting, including implementation experience with one or more common integration or middleware solutions and/or API management solutions
Proven results leading and overseeing customer and/or partner success in the following domains: front-end and back-end solution architecture, enterprise architecture, development, and test/release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs
Experience documenting business processes and applying technology to optimize and automate these processes
Communication skills to effectively communicate with technical, business, and C-level stakeholders alike
Deep understanding of security and governance needs for large enterprise organizations
Strong interpersonal skills with the ability to convey and relate ideas to others and work in a collaborative and cross-functional environment
Excellent verbal and written communication skills and the ability to communicate ideas visually and create and conduct professional presentations
Self-starter and ability to work independently and as part of a distributed team, and willingness to take ownership of situations and problems
Ability to travel to the client site up to 25%, but may be higher or lower based on prevailing circumstances

Nice To Haves

Experience as an Enterprise and/or digital architectMaster’s degree in Computer Science, Software Engineering
Knowledge of key applications such as Salesforce, Netsuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases
Knowledge of AWS, Azure, GCP, and Ruby
Experience having worked in a start-up environment
Track record of continuous learning of new technologies, as well as leading projects that push the capabilities of existing technologies.
Track record of driving software expansions as a result of professional services engagements

Responsibilities

Participate as a lead architect in professional services engagements such as customized customer onboarding, statements of work,and other customer enablement activities
Lead business requirements sessions
Develop architectural designs for customer integrations and automations
Conduct recipe reviews
Advise on unit testing best practices
Advise on integration testing and user acceptance testing best practices
Conduct production readiness assessments
Advise on production deployment procedures
Conduct post-live deployment health checks and guidance on recipe and process optimizations
Provide thorough knowledge transfer to customer and partner teams
Apply and advise on frameworks, such as Workato’s GEARS and Workato’s Embedded Product Guide, to a align with customer organizations
Be a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries through professional services engagements
Become the trusted technical advisor to customers and partners from an overall solution, architecture and implementation perspective for the Workato platform
Contribute to the growth of our professional services department by creating or enhancing content such as presentations, demos, white papers, best practices, architecture patterns, and online courses for use by both customers and to enable our extended team
Lead, mentor, and train team members from the extended pre-sales and post-sales teams to enable them with content and knowledge
Develop content to coach our partner ecosystem on Workato delivery best practices