Repligen Corporation-posted 1 day ago
Full-time • Mid Level
Waltham, MA
1,001-5,000 employees

Make a global impact—join Repligen. We’re united by a mission to inspire advances in bioprocessing as a preferred partner in the production of biologic drugs that improve human health worldwide. No matter your role or background, at Repligen, you will play a key part in shaping some of the most innovative and life-changing therapies in the world. We foster a culture of purpose, collaboration, and shared success—where every voice matters and every contribution drives progress. Join us! We are seeking a highly motivated Technical Applications Scientist to join the OPUS® Prepacked Columns Product Management team. In this role you will serve as a technical expert bridging customer experience and product performance by managing post-sales technical inquiries, assessing product complaints and collaborating cross functionally to maintain the high quality and reliability of the OPUS® pre-packed chromatography portfolio. This role requires a strong foundation in chromatography coupled with analytical problem-solving and customer-facing skills.

  • Customer Support & Troubleshooting Serve as the technical point of contact for post-sales customer technical inquiries regarding OPUS® performance and applications
  • Perform data driven investigations and resolve customer complaints in collaboration with Quality, Engineering and Operations
  • Provide technical troubleshooting support during customer qualification, validation and manufacturing runs
  • Application and Analytical Expertise Provide application expertise to internal teams on topics such as column performance, resin compatibility and system integration best practices
  • Analyze resin packing performance and application data to define, monitor and optimize critical packing parameters
  • Support internal training and enablement to build organizational knowledge of OPUS® PPC technology, use cases and common troubleshooting scenarios
  • Continuous Improvement Partner with Field Applications, Quality and Strategic Product Management to translate customer feedback and application learning into product roadmaps
  • Identify trends in inquiries and complaints, develop proactive solutions and contribute to knowledge base creation
  • Drive continuous improvement by collaborating cross-functionally with Operations, Quality and Commercial Teams
  • Master’s in Biochemistry, Chemical Engineering, Biotechnology or related Life Science discipline (PhD highly preferred, Bachelor’s considered with relevant experience)
  • 5+ years of hands-on experience in bioprocessing chromatography purification processes (resin packing experience a plus)
  • Proven ability to troubleshoot and resolve technical issues in a customer-facing role
  • Analytical and data-driven mindset with ability to leverage AI and interpret complex performance data
  • Excellent communication skills and ability to work collaboratively with Quality, Operations and Commercial teams in a fast-paced setting
  • Experience in regulated environment (GMP/biopharma preferred)
  • Willingness to travel (up to 30% including international)
  • We offer a wide range of benefits such as paid time off, health/dental/vision, retirement benefits and flexible spending accounts.
  • All compensation and benefits information will be confirmed in writing at the time of offer.
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