Technical Applications Manager II

L.A. Care Health Plan • Los Angeles, CA

104d • $121,056 - $199,742

About The Position

The Technical Application Manager II reports to the Senior Manager Information Technology I.T. Solutions Delivery. This role acts as the Technical Leader enterprise-wide for the assigned Domain, overseeing design, delivery, integration and support. This person should have a strong understanding of related Business Processes, corresponding I.T. Systems, Data Interfaces and Regulatory Requirements. This person needs to quickly gain working knowledge of L.A. Care Domain Business Practices and Information Technology Solutions, including the identification of gaps between current business need and system functions. Additionally, this person needs to develop a Solutions Delivery plan for meeting current and anticipated Domain needs; this plan includes Application Roadmaps, Staffing Model (FTE and Consultant), SOA Service Definition, Data Management/Interfaces. This position works closely with the Business Domain leads, Business Relationship Managers, Security, Infrastructure, Quality Assurance, Production Support, Business and Technical Architecture teams. The candidate should be well-organized, flexible and capable of driving accountability within the Solution Delivery Domain for all system functionality and performance. This person needs to manage ambiguity, negotiates optimal approaches, prioritizes and remediates in a complex and dynamic environment. This person needs to demonstrate an ability to manage Commercial Software Vendor relationships and Consulting teams in support of Domain Solution needs. This person also oversees any escalated Production Support issues for Domain Solutions.

Requirements

• Bachelor's Degree in Computer Science or equivalent education and/or experience.
• Minimum of 6 years of I.T. Applications work experience with 4 years of progressive technical oversight.
• At least 5 years developing Software Solutions leveraging a Software Development Lifecycle Methodology.
• At least 4 years of specified Domain experience.
• At least 4 years of I.T. Vendor (Software and Consultant) Management.

Nice To Haves

• At least 3 years of Production Support experience.
• At least 3 years of Health Plan I.T. experience.
• At least 3 years of Service Bus development experience.
• Program/project management skills.
• Experience with Microsoft Project Server, Excel, PowerPoint, Word.

Responsibilities

• Document current and future state Domain System Process Flow, Data Flow and Interfaces.
• Provide technical direction to Business Systems Analysts, Technical Leads, Development Staff comprised of Full Time Employees and Consultants.
• Act as liaison between IT Solution Delivery team and Program/Project Managers for all Enterprise Initiatives.
• Manage and prioritize backlog of Solutions Delivery Domain service requests and maintenance work.
• Develop and manage Domain Application Roadmaps including System Configurations, Functions, Service Bus Integrations, Data/File Integrations, Monitoring and Security milestones.
• Manage Solutions Delivery Domain Software and Consulting vendors.
• Provide ‘escalated’ Production Support and Incident Management.
• Perform Impact Assessments and Solution Reviews for Solutions Delivery Domain.
• Assist in Enterprise Roadmap Planning Activities, Business and Enterprise Architecture.
• Perform other duties as assigned.

Benefits

• Paid Time Off (PTO)
• Tuition Reimbursement
• Retirement Plans
• Medical, Dental and Vision
• Wellness Program
• Volunteer Time Off (VTO)

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees