Technical Applications & Customer Support Representative
About The Position
With a steadily growing US market presence and increasing demand, an established German engineering and manufacturing organization is building a small, highly collaborative team that values initiative, ownership, and practical problem-solving. The company develops specialized laboratory and industrial testing systems used in aerosol research, particle measurement, and air filtration performance validation. Its customers include organizations in HVAC, cleanroom technology, pharmaceutical and biotech laboratories, medical device manufacturing, environmental testing and many more! It is a highly hands-on, versatile position in a lean organization where you will wear multiple hats and grow with the business. You will support customers in understanding and applying technically sophisticated testing systems - helping them select the right configuration, answering application-related questions, coordinating with German engineering teams when deeper expertise is required, and ensuring smooth order processing from inquiry to delivery. You do not need to come in as a subject-matter expert. What matters most is: Technical curiosity and willingness to learn, Comfort working with laboratory or measurement-based equipment, Strong communication skills, Motivation to take ownership in a growing organization. You will work directly with US leadership and collaborate closely with German engineering teams. As the U.S. market continues to expand, this role offers increasing responsibility and long-term development potential.
Requirements
- Experience in customer service, sales, technical support, or other customer-facing technical roles
- Bachelor’s degree in Engineering, Science, or related field (or equivalent practical experience)
- Ability to understand technical documentation and measurement processes
- Structured, self-organized working style and comfort operating in a lean, growing organization
- Strong communication skills with the ability to build long-term customer relationships
- Proficiency with standard office and CRM systems
Nice To Haves
- filtration technology
- aerosol science
- HVAC testing
- laboratory instrumentation
- international collaboration
- German language skills
Responsibilities
- Review customer requirements and recommend appropriate laboratory/testing systems
- Support equipment configuration and application discussions
- Interpret measurement data and provide technical guidance
- Coordinate complex technical inquiries with German engineering teams
- Maintain and develop long-term customer relationships
- Support quotation preparation and order coordination
- Participate in selected industry conferences and technical trade shows
- Contribute to business development initiatives
- Manage order workflow from inquiry through delivery
- Ensure timely processing and quality standards
- Support CRM documentation and internal reporting processes
Benefits
- Base approx.$70,000 – $80,000. Final compensation will be determined based on relevant experience
- Performance-based incentive component aligned with business development and company performance
- 401(k) plan with company contribution
- Health benefit support program
- 25 days PTO, increasing with tenure
- Business travel reimbursement
- Comprehensive onboarding, including technical training at the company’s HQ in Germany
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
