Technical Application Scientist, East Coast US

Parse Biosciences

7d • Remote

About The Position

As a Technical Application Scientist (TAS) you will be a central influence in delivering a world-class customer experience with a focus on technical troubleshooting and general platform inquiries. As a key member of the Application Support Team, you will assist in the development and continuous improvement of commercial processes and strive to ensure customer success. In this role you will work cross-functionally with several internal teams, including the Field Application Scientists (FAS), Bioinformatics Application Scientists (BAS), Research & Development, Sales, and Marketing teams to ensure customer outreach is conducted in a cohesive and expeditious manner.

Requirements

• Minimum of a BA/BS in Chemistry, Biochemistry, Molecular Biology or Genetics
• Minimum of one (1) year of experience in a customer-facing role supporting genomics products
• Experience with next-generation sequencing platforms and library preparation, cell culture, RNA-Seq
• A proactive and collaborative approach to problem solving
• Outstanding communication skills, written and verbal, as well as excellent interpersonal skills
• Someone who works well in a fast-paced, dynamic environment
• Proficiency with MS Office and Google Suite (Mail, Calendar), CRM (e.g. Hubspot, Salesforce), and ideally Monday.com (or similar for project management)

Nice To Haves

• Knowledge of gene expression data analysis, analysis tools, basic command line knowledge is highly desired

Responsibilities

• Work within the global Application Support team to provide direct support to customer inquiries and global distributors to include, but not limited to, product information and troubleshooting.
• Log, manage, and report customer support inquiries through multiple channels (CRM, support platforms, email)
• Escalate and resolve customer troubleshooting cases to quickly provide solutions for partners in Field Application, R&D, Product Management, Manufacturing, and Sales as needed
• Be the Voice of the Customer (VOC) and distill, quantify, and actively represent customer feedback to internal teams, using your “customer perspective” to advocate for the user experience
• Lead in-house and virtual technical product trainings for the Sales and Support teams
• Create educational and instructional content for customers and internal stakeholders
• Stay up to date in the rapidly evolving field of single-cell genomics and relay observations of market shifts to leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees