Technical Application Lead - Warehouse Management Systems

Lineage Logistics • Detroit, MI

18d • Remote

About The Position

The Technical Application Lead for Digital Driver Check In is responsible for overseeing and coordinating activities within the upcoming Digital Driver Check In Application (DDC) in the Global Applications team. This role involves assisting in formulating the DDC business case and ensuring that it reaches its targeted objectives. Detailed tasks include managing the development of changes performed by external vendors involved in the DDC project. This role is also responsible for managing the Supplier relationships within the Global Applications team to ensure that contractual obligations from the Suppliers are met. This includes coordinating Scope of Work (SOW) and Work Requests (WR) for various software suppliers within the Global Applications Team. This role will also work with the Accellos WMS team to ensure that Release and Change Management procedures are being adhered to.

Requirements

• Minimum of 10 years of experience in Supply Chain related Applications, SQL skills or WMS related expertise, with a proven track record in managing external software suppliers.
• Bachelor’s degree in Information Technology, or a related field.
• SQL skills (Oracle or MSSQL)
• Familiarity with WMS processes.
• Knowledge of ITSM processes and experience in managing external software suppliers is preferred.
• Excellent project management and organizational skills with the ability to manage multiple priorities and deadlines.
• Strong analytical and problem-solving abilities to understand business requirements and translate them into technical solutions.
• Exceptional communication skills, both written and verbal, to interact with cross-functional teams and present to senior leadership.
• Detail-oriented with a commitment to accuracy in evidence collection and documentation.
• Deep understanding of warehouse management processes and WMS related domain such as EDI processing, Gate In and Gate Out, Dock Management and Driver engagement processes.

Nice To Haves

• Familiarity with Infios Accellos E3PL product although not required, is an added benefit.
• Experience working with Cold Chain Logistics companies or 3rd Party Logistics providers.

Responsibilities

• Project Management Ensure that the Digital Driver Check In project achieves its intended targets from a software implementation perspective.
• Coordinate and solution DDC functionality with software vendor to ensure that it achieves the intended benefits as stated in the business case.
• Continuous Improvement Ensure that prioritized Change Requests from business users are realized in a controlled and predictable manner
• Implement Release and Change Management processes for the DDC application, Availability Management Ensure that Application Services achieve the agreed-upon expectations.
• Ensure the quality and robustness of developed artefacts with the objective to reduce impact of changes to the business users.
• Change Management Ensure completed changes are organized contain the necessary detail and artefacts for deployment to production Ensure completed changes are organized in the Change Requests in ServiceNow for CAB approval
• Quality Assurance Ensure completed changes are tested to meet but functional and non-functional requirements from the business Ensure that Change Requests in ServiceNow are regression tested to reduce impact to the business
• Incident Management Ensure Level 3 support is rendered to the Service Desk Ensure that Team members are technically and functionally equipped to perform Level 3 support activities
• Knowledge Management Ensure that knowledgebase for known incidents and resolutions are documented Ensure that L3 and L2 fixes are documented for cross training
• Other duties as assigned

Benefits

• Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level