Technical and Desktop Support Specialist

Frost Brown Todd LLP • Columbus, OH

92d

About The Position

Frost Brown Todd LLP, a national law firm of 1000+ legal and business professionals in eighteen markets, is currently seeking a full-time Technical and Desktop Support Specialist to join our Columbus Office. This position will tackle exciting challenges, offer second-tier help desk support, assist with equipment setup, and ensure a seamless experience for our internal clients.

Requirements

• Associate degree or equivalent from two-year college or technical school, or equivalent combination of education and experience.
• Candidate should have knowledge of Windows 10, Microsoft Office 365, and be familiar with or attend training on other required applications.
• Ability to lift up to 50 pounds individually, and the ability to crawl under a desk in order to service computers.
• Ability to work on call-support on designated weekends throughout the year.
• Must have high degree of professionalism when interacting with internal and external clients.

Responsibilities

• Work closely with members of the Applications and Support teams to effectively resolve technical issues.
• Provide second-tier help desk support via phone, desk side and remote assistance.
• Set up hardware, printers, telephones and peripherals to ensure seamless operation.
• Track the distribution of laptops, printers, and mobile devices from the firm's loaner pools, following proper procedures to protect the firm's investment in these assets.
• Assist with daily audio-visual setups and the checkout of laptops and other equipment as requested.
• Provide expert telephone support to internal clients, troubleshooting a variety of software, hardware and network issues until resolution or escalation.
• Log internal client calls, maintain records and capture final solutions in the firm's online ticketing system.
• Route calls to the appropriate group for resolution in accordance with established escalation procedures and provide status updates to internal clients throughout the life of an incident.
• Assist with familiarizing employees with the firm’s computer systems, software, and phone system.
• Deliver high quality support in a timely manner to meet the needs of internal and external clients.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401k/profit sharing retirement package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees